About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit www.conceptplus.com.
About the role
Concept Plus is seeking a Tier 2 Level Systems Administration Support Services role to supports\ the Tier 2 (Continuous Operations) 24x7 operations mission for a client. Maintain and troubleshoot enterprise-level products and services, including hardware (servers), firmware, and software, across on-premises and Cloud/Tenant environments.
What you'll do
- Support, triage, troubleshoot, and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.
- Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions.
- Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. Support mobile computing and end-user devices, including resetting and configuring devices.
- Identify and troubleshoot EM issues related to patches and servers.
- Troubleshoot and resolve DAR issues. Additionally, manage cloud/tenant environments to ensure secure access and resource allocation, and perform Azure account management tasks, including creating and configuring Azure AD users, managing access permissions, and monitoring cloud resource usage and performance.
- Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO), initial troubleshooting of GPOs, adding Security Groups to group policies.
- Perform system administration tasks on the Enterprise server, extend the scheduled lockout condition, initiate data recovery operations, and unlock machines as required.
- Install, administer, and perform password management for Enterprise software.
- Resolve issues, remotely access government equipment. If unable to resolve an issue, escalate to Enterprise Operations (Tier 3). Provide the de-escalation path back to the MTF or lower tier.
- Monitor on-premises enterprise assets via SCOM, Quest Suite of Tools, and other related applications. Ensure core services are maintained at normal production levels with no unplanned service interruptions.
- Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions.
- Document and update incident(s) (via Ticketing System) with information relevant to the incident and/or outage for both on-premises and Cloud/Tenant environments.
- Perform system administrator duties within the client's eDiscovery in supporting data collection, preservation, processing, review, and production for litigation, investigations, and audits.
- Perform system administrator duties within the client's eDiscovery in supporting the purging or preservation of data related to spillage, leakage, phishing, or investigations.
- Be capable of accomplishing the Core KSATs and Additional KSATs defined within the 8140 work IDs.
Required Qualifications
- US Citizen
- Ability to obtain and/or maintain a government clearance.
- Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate
- DoDM 8570 IAT-III
- 4 years of experience or equivalent
- Education: Bachelor's Degree (Technical) and/or equivalency.
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Skills Required
- US Citizen
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- DoDM 8570 IAT-III
- 4 years of experience or equivalent
- Bachelor's Degree in a Technical Field or equivalent
What We Do
Concept Plus is a technology services company offering deep technical expertise, an experienced team, and a dedication to maximizing business productivity. A process driven organization, Concept Plus provides solutions for clients that align technology with strategic goals and business drivers. Oracle, Cloud Computing, Healthcare IT and Mobile technologies are our strength; client service and partner focus our mission. Headquartered outside of Washington, D.C., we are SDB and SBA 8(a) certified, an Oracle Platinum Partner, ISO 9001, 20000-1, and 27001 certified, and CMMI Maturity Level 3 Appraised.
