Your Role
We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team.
As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.
You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.
Your responsibilities
Respond to support tickets and inquiries through phone, e-mail, and live chat.
Diligently work with customers by providing regular updates to tickets and open issues
Communicate closely with Support tier 2 to troubleshoot and resolve issues
Assist with QA regarding bugs and new features, consistently test functionality of the platform
Assist in managing the knowledge base to help clients find answers to frequently asked questions
Be passionate about making our customers happy
Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
Required Qualifications
2-3 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
Background in establishing and building lasting customer relationships and/or customer support experience
Ability to multitask between calls, emails and open cases to resolve issues
Ability to thrive under tight deadlines
Comfortable presenting ideas internally and to client stakeholders
Excellent time and priority management skills
Excellent communication skills
Salesforce experience is a plus
Full professional proficiency in English
Able to cover weekend support
Skills Required
- 2–3 years of experience resolving technical issues for clients in a support environment, ideally for a SaaS company
- Experience establishing and building lasting customer relationships and/or providing customer support
- Ability to multitask between calls, emails, and open cases
- Ability to thrive under tight deadlines
- Comfort presenting ideas internally and to client stakeholders
- Excellent time and priority management skills
- Excellent communication skills
- Salesforce experience
- Full professional proficiency in English
- Availability to cover weekend support
What We Do
At enterprise scale, Salesforce data is different. Data volumes are large. Data models are more sophisticated. Integrations, regulations, and business processes are much more intricate. All this complexity dramatically increases the risks to your data threatening to grind business to a halt. Odaseva is the only data platform built specifically to help the world's largest, most ambitious Salesforce customers keep their data protected, compliant, and agile. With Odaseva, Salesforce architects and platform owners get a powerful set of tools to help solve the problems at the foundation of the Salesforce data value chain. Keep customer data intact and available with comprehensive backup and archiving, apply analytics to prevent disruptions before they happen, use automation to take control of the entire data lifecycle and solve privacy and compliance issues at the root, and easily move data between production and non-production environments, to sandboxes, and to systems outside Salesforce. White Paper: Odaseva Complete Guide to Salesforce Backup and Restore https://www.odaseva.com/complete-guide-to-salesforce-backup-and-restore
