Community Operations Moderator
itD is seeking a full-time Community Operations Moderator to maintain a safe, responsive, and well-managed online community through thoughtful moderation, accurate documentation, and timely issue resolution. The ideal candidate will bring strong community moderation experience, fluent English communication skills, and a track record of applying policies consistently within fast-moving, global environments.
Location: On-site in Hyderabad, India. This role requires a staggered schedule beginning approximately three to four hours after the core moderation team’s start time. Candidates must be available for assigned holiday coverage in accordance with applicable law and company policy.
We provide comprehensive benefits, paid holidays, and more. Candidates must be authorized to work in India, as we are unable to offer immigration sponsorship for this position.
Responsibilities
• Monitor community conversations and evaluate content for compliance with established guidelines and policies.
• Apply sound judgment and contextual understanding when reviewing nuanced or sensitive interactions.
• Respond to routine moderation issues and investigate complex cases requiring advanced review.
• Escalate high-risk, ambiguous, or policy-sensitive matters through the appropriate channels.
• Document moderation decisions, incidents, and escalations accurately and promptly.
• Collaborate with distributed team members to maintain consistent coverage, policy application, and service quality.
• Support a hybrid moderation model by handling both frontline review and advanced moderation responsibilities as needed.
Internal Responsibilities
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.
Required Qualifications and Skills
• Professional experience in online community moderation, trust and safety, content review, or a closely related function.
• Fluent written and spoken English.
• Strong contextual understanding of online conversations, including tone, intent, and cultural nuance.
• Demonstrated ability to interpret and apply moderation policies consistently.
• Experience documenting decisions and escalating complex or high-risk cases accurately.
• Ability to work independently while remaining closely aligned with a distributed team.
• Availability to work the required staggered schedule and provide assigned holiday coverage.
• Ability to work full time and remain dedicated to a single assigned account.
• Ability to work on-site in Hyderabad, India.
Preferred Qualifications and Skills
• Experience performing both frontline and advanced moderation responsibilities.
• Experience supporting global online communities or geographically distributed teams.
• Familiarity with case-management, content-review, or reporting systems.
• Experience working in an environment with evolving moderation policies and escalation procedures.
Education
• Bachelor’s degree in a relevant field or equivalent work experience required
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Skills Required
- Professional experience in online community moderation, trust and safety, content review, or a related function
- Fluent written and spoken English
- Strong understanding of online conversations, tone, intent, and cultural nuance
- Ability to interpret and consistently apply moderation policies
- Experience documenting decisions and escalating complex or high-risk cases
- Ability to work independently while collaborating with a distributed team
- Availability for the required staggered schedule and assigned holiday coverage
- Ability to work full time and remain dedicated to a single assigned account
- Ability to work on-site in Hyderabad, India
- Bachelor's degree in a relevant field or equivalent work experience
- Experience with both frontline and advanced moderation responsibilities
- Experience supporting global online communities or distributed teams
- Familiarity with case-management, content-review, or reporting systems
- Experience with evolving moderation policies and escalation procedures
What We Do
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. We combine the experience of a full-service consultancy with the agility of a specialized firm to help clients reimagine and improve operations and solve challenges unique to their business. Founded in 2005, we are headquartered in Silicon Valley and are honored to have long term partnerships with many of the world’s leading enterprise technology firms. With onshore, nearshore and offshore capability centers we are able to provide seamless global reach. We define ourselves by solving the toughest challenges in business. To tackle these challenges, we deploy the best people armed with the best technology to help our clients by enabling next-generation experiences, transforming tech operations, leveraging BI and analytic depth to convert data to advantage, delivering advanced DevOps and software development services and unlocking the potential of AI. Our mantra as itD is “Innovate Transform Deliver” and as a proud woman- and minority-owned business, we are focused on delivering a unique perspective and approach that attracts a robust and diverse talent pool. We believe this diversity of talent, thinking and perspective leads to better outcomes for our clients and a positive impact in our communities through our focus on giving back initiatives. We invite you to bring us the challenges no one else can solve. Because while other firms might give up, pivot, or pass… Impossible drives us. Certified Woman Owned - WBENC
