Ticketing Manager

Job Summary:

About Mellen Events:

Mellen Events is WA’s leading concert, promotions, and event management company. As part of the Live Nation Group, we specialise in delivering world-class events that captivate audiences and create unforgettable experiences. Join our dynamic and passionate team and make your mark in live entertainment!

Role Objective:
We’re on the hunt for an experienced Ticketing Manager to join the Mellen Events team in Perth. In this pivotal role, you’ll oversee all ticketing operations across our diverse calendar of concerts, tours, and live events—locally and around the country. From pricing strategy and inventory management to guest lists and box office operations, you’ll play a central role in shaping the ticketing experience from pre-sale to showtime.

You’ll work closely with promoters, venues, agents, and ticketing platforms to maximise sales, uncover revenue opportunities, and keep things running smoothly behind the scenes. The ideal candidate is detail-driven, thrives under pressure, and brings both strategic thinking and operational know-how to the table. If you’re passionate about live events, love a challenge, and can lead with calm, confident clarity—we’d love to hear from you.

Key Responsibilities: 

• Managing all ticketing operations across Mellen and Live Nation events
• Leading pricing strategy, holds, comps, VIPs, and allocations
• Collaborating with promoters and agents to optimise event builds and ticket performance
• Building and maintaining strong relationships with ticket agents and venues
• Providing daily sales reports and performance insights
• Driving ticketing-based marketing initiatives and partner promotions
• Managing all aspects of event day ticketing and gate operations, including box office, guest services, FOH and staff supervision and training.

Required Skills and Experience:

• Proven experience in ticketing for large-scale events and tours
• Strong understanding of platforms like Ticketmaster and ticketing system operations
• Excellent data analysis, reporting, and forecasting skills
• Sharp attention to detail and a solution-focused mindset
• Strong leadership, communication, and time management skills
• Ability to remain cool and customer-focused under pressure
• Flexibility to work evenings, weekends, and holidays as needed

Bonus Points:

• Familiarity with multiple venue layouts and pricing strategies
• Experience in settlement and finance processes
• Knowledge of current ticketing tech, access control, and industry trends
• Event Day Delivery experience

The Benefits:

• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Benefits like health insurance, wellness programs, and mental health support.
• Opportunities for professional development and career advancement.

Equal Opportunities: 

We are committed to diversity, inclusion, and supporting our people. You’ll join an inclusive environment that values authenticity and supports your work-life balance. As a growing business, we encourage you to pursue your aspirations, learn from talented colleagues, and enjoy new experiences. We welcome applications from all individuals, regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities.

If you believe you have what it takes to thrive in this role, we’d love to hear from you! Please apply with your resume along with a cover letter telling us why you're the right fit.

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