At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter. Details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
The Ticket Desk Agent is responsible for delivering excellent customer service to passengers and airline partners while providing support with ticketing, reservations, baggage services, and travel enquiries. The role requires a professional and flexible individual who can remain calm under pressure and work effectively both independently and as part of a team in a fast-paced airport environment.
Role Responsibilities:
Assist passengers with reservations, ticket sales, amendments, refunds, and general travel enquiries.
Provide accurate information on fares, routes, schedules, baggage allowances, and airline products.
Handle payment transactions and complete daily payment reconciliations in accordance with company procedures.
Manage baggage-related enquiries, including short-shipped, delayed, and misrouted baggage cases.
Liaise with airline and baggage teams to trace luggage and provide timely updates to passengers.
Process baggage charges and excess baggage payments where required.
Support check-in and boarding gate operations when necessary.
Dealing with flight disruptions, delays, and cancellations.
Ensure compliance with airline, airport, security, and health and safety procedures at all times.
What were looking for?
The successful candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to work under pressure. A good knowledge of, or willingness to learn, the following is essential:
Reservations systems
Fares and ticketing procedures
Payment reconciliation
Baggage services, including short-shipped and delayed baggage processes
Check-in and boarding gate procedures
Disruption processes and procedures for all airlines
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Skills Required
- Excellent communication and customer service skills
- Strong attention to detail
- Ability to work under pressure and in a fast-paced airport environment
- Knowledge of or willingness to learn reservations systems
- Knowledge of fares and ticketing procedures
- Experience or ability to perform payment reconciliation
- Knowledge of baggage services including short-shipped and delayed baggage processes
- Familiarity with check-in and boarding gate procedures
- Ability to manage flight disruptions, delays, and cancellations
What We Do
PrimeFlight provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. The PrimeFlight Group has 18,000 employees in over 235 airports across the globe, and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand to better serve their clients.
