Ticket Writer

Saracen Casino Resort 

JOB DESCRIPTION 

POSITION:Ticket Writer 

DEPARTMENT:Sportsbook 

REPORTS TO:Sportsbook Supervisor 

GAMING LICENSE RANK:General 

Overview 

Responsible for efficiently accepting sports wagers and redeeming guest tickets, ensuring proper gaming procedures are being followed. 

Adhere to all company and departmental policies, practices and procedures. 

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. 

Maintain a professional departmental, company and community reputation. 

RESPONSIBILITIES 

• Write, verify and make payments on tickets for race and sports wagers.
• Accurately maintain and balance cash till drawer.
• Explain wagering information to guests.
• Maintain a good understanding of the major sporting events.
• Following procedures for reporting any irregular wagering activity or behavior.
• Greet guests in a positive, friendly manner.
• Check stock and replace Sportsbook kiosk paper rolls as needed.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures
• Maintain stations with supplies; keep all stations neat and clean.
• Maintain the highest degree of confidentiality including guests and fellow associate’s information.
• Accept deposits and make withdrawal payments for guests for online gaming accounts. 
• Ability to provide guests with general knowledge of the online gaming platform.
• Attend all meetings and complete all training as required.
• Compliance with all AML, CTR, Title 31 Regulations including actively monitoring and enforcing adherence to Anti-Money Laundering (AML) laws, specifically focusing on the requirements outlined in the Bank Secrecy Act (BSA) - also known as "Title 31" - including collecting the information for filing of Currency Transaction Reports (CTRs), by identifying and reporting suspicious activity.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel.  

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

AGE and GAMING: 

21 years of age or above 

Gaming property – Must be able to obtain and maintain a gaming license issued by the Arkansas Gaming Commission. 

EDUCATION and/or EXPERIENCE: 

High School diploma or GED is required. Ability to perform 10-key by touch. Previous money-handling experience is required (preferably in the field of banking). 

TESTING: 

Must score an 85% on the Basic Math Test. Must take the required testing identified for this position. 

SPECIAL QUALIFICATIONS: 

Must possess outstanding communication skills both oral and written. Must be able to work unsupervised, while working efficiently and correctly. Must be professional in appearance and attitude.  

LANGUAGE SKILLS: 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or associates. 

MATHEMATICAL SKILLS: 

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  

 REASONING ABILITY: 

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by the Associate to successfully perform the essential functions of this job. 

Essential responsibilities include moderate physical ability such as lifting or maneuvering at least twenty-five (25) pounds, walking or standing for 100% of the assigned shift. Bending, kneeling, stooping, pushing and pulling may be required throughout shift. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those Associate encounters while performing the essential functions of this job. 

The noise level in the work environment is loud. When on the casino floor or other designated areas may be subjected to tobacco smoke, bright lights, and dust. 

Availability: Due to the unpredictable nature of the hospitality/entertainment industry, this position will regularly include early morning, evening, weekend shifts and holidays as assigned work schedules including training and/or meetings. 

SAFETY SENSITIVE POSITION 

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements. 

Saracen Safety 

• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct." 

Here's a breakdown of what this means: 

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following: 

READY STANDARDS 

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer. 

I have received and read the job description. I can perform job duties and responsibilities as described. I understand that I can ask for clarification regarding this job description if needed. 

Print Name: __________________________________ 

Signature: _____________________________________ 

Date: ________________________