Ticket Seller

Title
Box Office Ticket Seller | Part-Time

Beginning Hourly Wage

$15.00
 

** Looking for daytime availability - weekdays & weekends available **

Summary/Objective
The Box Office Ticket Seller uses strong customer service skills and a positive attitude to greet guests and sell tickets using Ticketmaster and TicketWeb.
 

Requirements and Competencies

• At least one year of customer service experience with the public is required.
• At least one year of cash handling and payment card experience are required.
• Ability to complete basic math skills.
• Established excellent verbal and written communication skills.
• Ability to learn point of sales systems.
• Must be able to multi-task and adapt quickly to change.
• Ability to work individually and/or with a team.
• Excellent organizational skills and attention to detail.

Preferred Education and Experience

• Knowledge point of sale systems such as Ticketmaster and/or Ticket/Web

Job Functions (Reasonable accommodations may be made for individuals with disabilities.)

• Sell tickets via Ticketmaster and Ticket Web platforms.
• Provide exceptional customer service to all guests and visitors and maintain a professional and friendly demeanor.
• Accept payments for ticket orders by cash or payment card transactions.
• Responsible for maintaining an accurate till and records; accurately handle cash, add, subtract multiply or divide in all units of measure.
• Handle difficult customer situations, respond to requests for service and assistance, and provide accurate information for guest inquiries.
• Maintain accurate daily records and reports for the Box Office including event files, ticket ledgers, daily sales figures, event information documents, and seating charts.
• Follow all health and safety protocols.
• Attend in-person and electronic training sessions as assigned.
• Performs related duties provided by the Box Office Manager and Assistant Box Office Manager.

Schedule

• This position is part-time with a schedule based on DECC event needs. This position will have daytime, afternoon, and/or evening shifts scheduled on various days of the week and may include some holidays.  Approximately 10-28 hours per week are available.

Supervisory Responsibilities
None

Work Environment
Most work is conducted in the AMSOIL Ticket Office, in a typical office setting.  The noise level in the work environment is usually quiet, but can be very loud.  The Ticket Seller may be in varying work spaces based on the needs of the Box Office Manager or each event.  The pace will vary and the Ticket Seller will need to adapt quickly. 

Physical Demands
The Ticket Seller will need to use their hands frequently, and be able to see, hear, type, and speak often.  The employee may occasionally be required to bend, sit or stand for long periods of time.  The employee must frequently lift/and or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Travel Required
None

Uniform
Business Casual

Additional Eligibility Requirements

• Must be 18 years of age or older
• Successful completion of reference checks
• Successful completion of a background check
• Successful completion of a drug test, if applicable

Work Authorization/Security Clearance Requirements
The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s).  
The list of acceptable documents can be provided by Human Resources.

At-Will Employment
This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.

By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.

EEO Statement
The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
 

FLSA Classification
Non-Exempt

Type of Position
Part-Time, Event Driven

Type of Employment
At-Will

Department
Entertainment

Reports to
Box Office Manager

What is the DECC?

The Duluth Entertainment Convention Center (DECC)  is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Community
• Hospitality
• Excellence
• Fun