The Role
Oversee regional field operations, optimizing service delivery, inventory, and logistics. Monitor KPIs and budgets, lead and train field staff, manage client relationships, ensure compliance, and coordinate with sales and marketing to implement initiatives and drive revenue.
Summary Generated by Built In
Position Summary The Territory Operations Manager oversees the logistical, administrative, and service functions within a specific geographic area, ensuring that daily operations run efficiently to support sales teams, drive revenue growth, and improve customer satisfaction. They act as a liaison between field staff, regional directors, and corporate departments to implement strategic business plans and monitor performance metrics.
Essential Duties and Responsibilities
- Operational Efficiency: Optimize field operations, including service delivery, inventory management, and logistics, to meet regional service goals and annual plans.
- Performance Monitoring: Analyze KPIs, service reports, and market data to identify improvements, track sales potential, and maintain high-quality service.
- Team Leadership: Supervise, train, and mentor field staff (e.g., Service Representatives), coordinating training plans and performance management.
- Customer Relationship Management: Maintain relationships with key clients, contractors, and stakeholders, resolving issues to ensure high customer satisfaction.
- Budgeting & Compliance: Manage operational budgets, including expenses and assets (e.g., tools, vehicles), while ensuring compliance with company policies and regulations.
- Strategic Collaboration: Coordinate with sales and marketing teams to implement company-wide initiatives and new service lines.
- Leadership: Strong ability to lead teams and manage field personnel.
- Analytical Skills: Proficiency in tracking performance metrics and financial reporting.
- Technical Skills: Proficiency in Microsoft Office and CRM tools such as Salesforce.
- Communication: Effective interpersonal skills for building customer relationships.
- Experience: Previous experience in operations, sales management, or field service management is typically required.
Education
- Associate’s degree in Business Administration (or related field) preferred
- 3+ years of experience in similar industry may be substituted for education
Skills Required
- Strong ability to lead teams and manage field personnel.
- Proficiency in tracking performance metrics and financial reporting.
- Proficiency in Microsoft Office and CRM tools such as Salesforce.
- Effective interpersonal and communication skills for building customer relationships.
- Previous experience in operations, sales management, or field service management.
- Associate's degree in Business Administration or related field.
- 3+ years of industry experience may be substituted for education.
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The Company
What We Do
HomeFix Custom Remodeling is a locally owned exterior home remodeling and professional home improvement company specializing in roofing, siding, gutters, energy-efficient windows, and doors. Serving Virginia, Maryland, Washington D.C., and surrounding areas since 1990, the company is dedicated to strengthening, protecting, and beautifying homes with high-performance products and a 100% Lifetime Guarantee.
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