Territory Customer Experience Manager (TCEM)
Hiring Manager: Julio Redondo
Location: JDISA (Spain & Portugal)
Job Grade: 7 Exempt
We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support.
The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust.
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🎯 Key Responsibilities- Problem escalation – dealer contact, helps to analyze and solve technical issues
- Develop skills of dealership team and customers to optimize machine performance and supports training
- Backup product support in field – Technical Communicator Coordination and support dealer knowledge center
- Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
- Regular customer visits – retention focus
- Work on machine monitoring center utilization with dealers
- Serves as the interface between the field, dealerships, and manufacturing plants
- Promote and facilitate the use of centralized support services and connected tools
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💡 What we offer- An opportunity to shape and improve customer experience within a leading global organization.
- A dynamic and collaborative environment with close interaction with the dealer network.
- Exposure to strategic business initiatives and customer-focused transformation projects.
- Professional growth and development opportunities.
- The chance to make a meaningful impact on customer success and dealer performance.
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👤 What You Will Bring Education- Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
- Is required a strong.
- Knowledge about Ag field applications and agronomy
- Fluent in English
- Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
- Technical Ag Machinery background and agronomy
- Knowledge of the agriculture, construction, or equipment industry is preferred.
- Experience leading continuous improvement initiatives and process optimization projects.
- Proven ability to work effectively across multiple functions and stakeholder groups.
- Experience working with dealer networks is highly desirable.
- Strong customer focus and passion for service excellence.
- Excellent relationship-building and communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to influence and drive change without direct authority.
- Strategic mindset with a results-oriented approach.
- Strong collaboration and teamwork skills.
- Ability to identify opportunities and convert them into actionable plans.
- Willingness to travel regularly within the assigned territory.
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🌍 Diversity & InclusionWe are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making.
___________________________________________________________________John Deere Iberica, S.A.
Skills Required
- Bachelor’s degree in Business Administration, Engineering, Agriculture, Marketing, or a related field
- Knowledge of agricultural field applications and agronomy
- Fluency in English
- Experience in customer support, aftersales, dealership development, service operations, or commercial roles
- Technical agricultural machinery background and agronomy knowledge
- Experience leading continuous improvement initiatives and process optimization projects
- Ability to work effectively across multiple functions and stakeholder groups
- Strong customer focus, relationship-building, communication, analytical, problem-solving, collaboration, and change-management skills
- Knowledge of the agriculture, construction, or equipment industry
- Experience working with dealer networks
- Willingness to travel regularly within the assigned territory
John Deere Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about John Deere and has not been reviewed or approved by John Deere.
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Healthcare Strength — Health coverage is described as comprehensive, with union‑represented employees retaining high‑value plans with no premiums or deductibles under the 2021–2027 agreement. Company materials also highlight broad medical options, wellness resources, and inclusive care navigation.
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Retirement Support — The package includes a 401(k) with company match and, for many represented roles and some salaried groups, access to a defined‑benefit pension. Contract updates and company filings indicate sustained retirement programs with enhancements for covered employees.
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Leave & Time Off Breadth — Paid vacation scales up to five weeks with additional holidays, and some units allow purchasing extra time off. Materials also reference paid parental and caregiver leave alongside flexible work arrangements where roles allow.
John Deere Insights
What We Do
Life can’t evolve without innovation. That’s why we’re ideating to help feed the planet, build smarter, and help our farmers and growers to sustainably optimize their land. The mission is underway, but we need the right people to continue bringing it to life. From coders to assemblers and from engineers and tech experts to marketers and field teams. All find a purpose to drive them, a culture to thrive in, and a world of opportunities.
Why Work With Us
Our company is more than just a place to work. For John Deere employees, it’s where we dream, design, and deliver machines and technology that help feed a rapidly growing world and build critical infrastructure in villages, towns and modern megacities.
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