The Role
Supervise shift-level terminal and transloading operations, including railcar unloading, truck loading, crew direction, labor and equipment allocation, production monitoring, inspections, paperwork, PPE compliance, housekeeping, incident reporting, and communication with management, rail crews, and customer service. The role requires safe operational decision-making in a physically demanding outdoor environment involving heights, uneven surfaces, extended shifts, and hazardous materials.
Summary Generated by Built In
The Terminal Supervisor is responsible for the day-to-day oversight of all operations within the facility. Positioned between the Terminal Manager and Crew Lead, the Terminal Supervisor serves as the operational leader of the transloading department. This role is focused on ensuring that transloading processes and procedures are followed correctly; all required inspections, and paperwork are completed accurately and on time; and critical decisions regarding efficiency, labor utilization, and equipment use are made in real time. The Terminal Supervisor works closely with the transload crew to ensure proper crew direction and production goals are met safely and efficiently.
Duties and Responsibilities
Operations Management
Duties and Responsibilities
Operations Management
- Oversee all transloading operations during the assigned shift, ensuring safe and efficient unloading of railcars and loading of trucks
- Monitor and enforce adherence to established transloading processes and standard operating procedures
- Make real-time decisions regarding efficiency, labor allocation, and equipment use to meet production targets and minimize delays
- Evaluate pull rates and determine the number of equipment and resources needed to manage truck and rail traffic effectively
- Identify and address operational bottlenecks or inefficiencies
- Coordinate with the Transload Crew Lead to ensure crew assignments and break schedules are properly managed
- Any other duties as assigned by the Assistant Terminal Manager or Terminal Manager
- Verify that all required equipment inspections, railcar inspections, daily logs, and operational paperwork are completed accurately and on schedule
- Ensure proper PPE (Personal Protective Equipment) is worn by all personnel at all times
- Ensure good housekeeping practices are maintained throughout the transloading area
- Assist with incident reporting and investigations related to transloading operations
- Serve as the primary point of contact for transloading operations during the shift
- Communicate production status and any delays to customer service and management
- Coordinate with rail crew regarding productivity and diminishing product types
- Communicate action plans and operational priorities to the Transload Crew Lead at the start of each shift
- Maintain clear and consistent communication with the Assistant Terminal Manager regarding staffing needs, equipment issues, and operational performance
- Support a positive safety culture by leading by example and actively reinforcing safe work practices
- 1-3 years of experience in terminal, rail, or transloading operations
- 1-3 years supervisory or crew lead experience
- Experience in liquid hazmat or bulk material handling preferred
- Strong understanding of transloading processes and equipment
- Ability to make sound operational decisions in a fast-paced environment
- Must be willing to work day shift, night shift, weekends, or holidays as needed
- Must wear appropriate personal protective equipment including FR uniforms, respirator, hard hat, steel toe boots, and safety glasses
- Excellent communication and interpersonal skills
- Basic computer skills and experience with Microsoft Office products (Word, Excel, Outlook)
- Basic math skills (adding, subtracting, multiplying, dividing)
- Ability to work at various heights up to 50' with fall protection equipment and up to 150' within railed platforms, including on locomotives, railcars, and other equipment.
- Physical capability to perform unassisted tasks such as climbing, bending, lifting (up to 50 lbs unassisted), and prolonged sitting, standing, kneeling, and squatting throughout the course of a shift.
- Work, walk, and stand on uneven ballast surfaces for long periods of time, up to 12 hours a day.
- Ability to work outdoors in all weather conditions and at extreme heights.
Skills Required
- 1-3 years of experience in terminal, rail, or transloading operations
- 1-3 years of supervisory or crew lead experience
- Experience in liquid hazmat or bulk material handling
- Strong understanding of transloading processes and equipment
- Ability to make sound operational decisions in a fast-paced environment
- Willingness to work day shifts, night shifts, weekends, or holidays as needed
- Ability to wear required PPE, including FR uniforms, respirator, hard hat, steel toe boots, and safety glasses
- Excellent communication and interpersonal skills
- Basic computer skills and experience with Microsoft Office products, including Word, Excel, and Outlook
- Basic math skills, including addition, subtraction, multiplication, and division
- Ability to work at heights up to 50 feet with fall protection equipment and up to 150 feet on railed platforms
- Ability to climb, bend, lift up to 50 pounds unassisted, and stand, sit, kneel, and squat for extended periods
- Ability to work, walk, and stand on uneven ballast surfaces for up to 12 hours per day
- Ability to work outdoors in all weather conditions and at extreme heights
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The Company
What We Do
Twin Eagle Terminals & Logistics provides end-to-end terminal and rail-logistics solutions in the United States. Its services include transloading goods between rail and truck, inventory and storage management, rail-car switching, facilities management, bulk storage, and real-time rail and inventory monitoring. The company creates customized, safety-focused solutions designed to improve supply-chain efficiency, flexibility, compliance, and cost-effectiveness for shippers and industrial customers.
