As a Technical Account Manager at Tencent Cloud, you will serve as a trusted advisor to key accounts, leveraging your deep understanding of their business scenarios to provide tailored solutions using Tencent Cloud products. You will address technical issues, optimize business structures, and assist in expanding operations, maintaining close communication with clients to gain insights and suggest improvements. Proactively anticipating and mitigating potential technical problems, you will resolve complex issues related to networks, load balancing, servers, and databases. This role requires a high level of responsibility and collaboration, ensuring clients receive exceptional service and support in a dynamic environment.
- Possess a deep understanding of business scenarios for key accounts to align with Tencent Cloud products and solutions. Assist customers in resolving technical issues, optimizing business structures, and expanding operations.
- Maintain close communication with key accounts to identify pain points and suggest product improvements. Strive to enhance customer satisfaction and product experience.
- Provide proactive services to foresee and prevent technical problems. Efficiently address and resolve technical issues related to networks, load balancing, servers, databases, and more.
- Bachelor’s degree or above in Computer Science or a related field. Relevant public cloud certifications are highly preferred.
- Minimum of 5 years in public cloud technical roles with direct client-facing experience.
- In-depth knowledge and hands-on experience with Linux systems and TCP/IP protocols.
- Proficiency in using troubleshooting tools for analysis and performance tuning.
- Expertise in DNS, Load Balancing, CDN, databases, security attack and defense, disaster recovery architectures, and high concurrency optimization.
- Experience in audio/video technologies, SDK R&D, DevOps, big data, AI, Tencent Cloud Engine (TCE), and Docker is advantageous.
- Excellent communication skills in English and local language. Proficiency in Chinese Mandarin at a business level is highly preferred.
- Customer-service oriented and collaborative.
- Strong sense of responsibility and able to thrive in a fast-paced environment.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Skills Required
- Bachelor's degree or above in Computer Science or a related field
- Minimum of 5 years in public cloud technical roles
- In-depth knowledge and hands-on experience with Linux systems and TCP/IP protocols
- Proficiency in troubleshooting tools for analysis and performance tuning
- Expertise in DNS, Load Balancing, CDN, databases, disaster recovery architectures
- Experience in audio/video technologies, SDK R&D, DevOps, big data, AI, Docker
- Excellent communication skills in English and local language
- Proficiency in Chinese Mandarin at a business level
Tencent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tencent and has not been reviewed or approved by Tencent.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with strong PPO options and relatively low prescription costs highlighted for U.S. plans. This suggests the medical offering can be a meaningful component of the overall rewards package for U.S.-based employees.
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Retirement Support — Retirement support is framed as competitive in the U.S., with employer match details called out as an item to confirm in writing. This indicates retirement benefits can be a notable strength where applicable.
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Strong & Reliable Incentives — Performance-linked incentives and share-based awards are repeatedly included as part of the compensation model, alongside potential RSU and sign-on eligibility in certain roles. This points to total rewards often extending beyond base pay through variable and equity components.
Tencent Insights
What We Do
Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
