As a Technical Account Manager at Tencent Cloud Japan, you will act as a trusted advisor to key enterprise clients, ensuring they maximize the value of Tencent Cloud’s products and solutions. You will leverage your deep technical expertise to address complex customer challenges, optimize business structures, and support the expansion of their operations. This role requires proactive problem-solving, collaboration across teams, and a strong ability to communicate with clients to drive technical improvements and enhance customer satisfaction.
Responsibilities:
Develop a deep understanding of key accounts' business scenarios and align Tencent Cloud solutions to meet their technical and operational needs.
Provide hands-on technical support for issues related to networks, load balancing, servers, databases, and cloud architecture to ensure seamless operations.
Maintain close communication with customers, proactively identifying pain points, suggesting product enhancements, and driving continuous improvements in service quality.
Anticipate and mitigate potential technical problems, offering proactive solutions to enhance system stability and efficiency.
Education & Experience: Bachelor's degree or above in Computer Science or a related field. Public cloud certifications are preferred. Prior experience in public cloud technical roles and direct customer-facing support/consulting experience are required.
Core Technical Skills: Strong knowledge of Linux, TCP/IP networking, DNS, Load Balancing, CDN, and databases, with hands-on troubleshooting experience. Solid expertise in security, disaster recovery, and high-concurrency performance optimization.
Preferred Qualifications: Experience with audio/video technologies, SDK development, DevOps, Big Data, AI, Tencent Cloud Engine (TCE), and Docker.
Language: Native or fluent Korean (Korean nationals preferred), with Mandarin Chinese proficiency preferred. Strong communication skills to effectively collaborate with both customers and internal teams.
Soft Skills: Customer-oriented mindset, strong problem-solving abilities, and a high sense of ownership and accountability in a fast-paced environment.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Skills Required
- Bachelor's degree or above in Computer Science or related field
- Prior experience in public cloud technical roles and direct customer-facing support/consulting
- Strong knowledge and hands-on troubleshooting experience with Linux, TCP/IP networking, DNS, Load Balancing, CDN, and databases
- Expertise in security, disaster recovery, and high-concurrency performance optimization
- Native or fluent Korean (Korean nationals preferred); strong communication skills
- Public cloud certifications
- Mandarin Chinese proficiency
- Experience with audio/video technologies, SDK development, DevOps, Big Data, AI, Tencent Cloud Engine (TCE), and Docker
- Customer-oriented mindset, strong problem-solving abilities, high ownership and accountability
Tencent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tencent and has not been reviewed or approved by Tencent.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with strong PPO options and relatively low prescription costs highlighted for U.S. plans. This suggests the medical offering can be a meaningful component of the overall rewards package for U.S.-based employees.
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Retirement Support — Retirement support is framed as competitive in the U.S., with employer match details called out as an item to confirm in writing. This indicates retirement benefits can be a notable strength where applicable.
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Strong & Reliable Incentives — Performance-linked incentives and share-based awards are repeatedly included as part of the compensation model, alongside potential RSU and sign-on eligibility in certain roles. This points to total rewards often extending beyond base pay through variable and equity components.
Tencent Insights
What We Do
Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
