Tencent Cloud is seeking an experienced Technical Account Manager to support enterprise customers in Malaysia and across the Southeast Asia region. This role focuses on post-sales technical ownership, customer lifecycle management, and long-term platform optimization. As a trusted technical advisor, you will work closely with customers to ensure stable operations, continuous improvement, and maximum value realization from Tencent Cloud solutions. You will coordinate cross-functional teams, manage technical escalations, and provide structured advisory support to strengthen customer satisfaction, retention, and expansion opportunities. The role requires strong cloud expertise, proactive stakeholder engagement, and the ability to manage complex production environments across the full customer lifecycle.
Responsibilities:
- Act as the primary post-sales technical point of contact for assigned enterprise accounts, ensuring operational stability and ongoing technical alignment
- Partner with customers to understand evolving business and technical requirements, providing architecture advisory, optimization recommendations, and best practice guidance
- Monitor service health, manage technical escalations, coordinate with internal engineering and product teams, and drive timely resolution of production issues
- Conduct regular service reviews including performance analysis, cost optimization, capacity planning, and risk mitigation to ensure continuous improvement
- Support enterprise and government customers during compliance reviews, technical audits, and renewal processes by preparing required documentation and technical justifications
- Bachelor’s degree in Computer Science, Engineering, or related technical discipline
- Minimum 5 years of experience in public cloud architecture, technical account management, cloud operations, or post-sales technical roles
- Strong expertise in cloud infrastructure technologies including virtualization such as KVM, Xen, or LxC, along with compute, storage, networking, and security fundamentals
- Hands-on experience in cloud deployment, migration, system integration, and troubleshooting production-level environments
- Experience supporting enterprise or government customers with structured documentation and compliance requirements
- Fluent in English, in both written and spoken forms, with strong technical documentation and stakeholder communication skills. Proficient in Chinese Mandarin would be highly advantageous.
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related technical discipline
- Minimum 5 years of experience in public cloud architecture or technical account management
- Strong expertise in cloud infrastructure technologies
- Hands-on experience in cloud deployment and troubleshooting
- Experience supporting enterprise or government customers
- Fluent in English and Bahasa Indonesia
Tencent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tencent and has not been reviewed or approved by Tencent.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with strong PPO options and relatively low prescription costs highlighted for U.S. plans. This suggests the medical offering can be a meaningful component of the overall rewards package for U.S.-based employees.
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Retirement Support — Retirement support is framed as competitive in the U.S., with employer match details called out as an item to confirm in writing. This indicates retirement benefits can be a notable strength where applicable.
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Strong & Reliable Incentives — Performance-linked incentives and share-based awards are repeatedly included as part of the compensation model, alongside potential RSU and sign-on eligibility in certain roles. This points to total rewards often extending beyond base pay through variable and equity components.
Tencent Insights
What We Do
Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
