Tencent Cloud – CPaaS/CCaaS Product Manager (Intelligent Conversation Analytics & Monetization)
Position Overview
Tencent Cloud is looking for a forward-thinking Product Manager to drive the commercialization and analytics strategy for its intelligent conversation offerings. This includes core AI-driven products such as CPaaS (Communications Platform as a Service) and CCaaS (Contact Center as a Service). You will play a critical role in transforming cutting-edge technologies such as LLMs and conversational agents into scalable, revenue-generating SaaS solutions. This role is perfect for someone who is passionate about delivering tangible business value from AI innovation and has experience working across global markets.
Responsibilities
- Define commercialization strategies and packaging models for intelligent conversation products. These include CPaaS and CCaaS solutions with a focus on value-based pricing and scalable business models.
- Plan and refine product features that directly impact commercial outcomes such as paid capabilities, usage-based upgrades, and upsell journeys.
- Translate business goals into clear product requirement documents. Coordinate execution with cross-functional teams across engineering, operations, design, and go-to-market functions.
- Leverage data insights to monitor product usage and continuously optimize conversion, retention, and monetization effectiveness.
- Track industry trends and competitor movements to ensure Tencent Cloud’s positioning remains differentiated and relevant in the global SaaS space.
- Localize product and pricing strategies for various regional markets, ensuring alignment with local regulations and cultural nuances.
- Establish feedback mechanisms with customers, sales, and operations teams to improve commercial features and inform future product roadmaps.
Requirements
- Bachelor’s degree or above in Computer Science, Artificial Intelligence, Engineering, or related technical fields.
- At least three years of experience in B2B product management. Experience in CPaaS and/or CCaaS product development or commercialization is strongly preferred.
- Familiarity with LLMs, intelligent agents, and RAG (Retrieval-Augmented Generation) frameworks.
- Strong ability to translate AI product capabilities into tangible business value.
- Hands-on experience with data analytics tools and strong comfort with metrics-led decision-making.
- Fluency in both English and Chinese Mandarin, with the ability to use both as working languages to engage stakeholders and deliver technical/product documentation.
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Equal Employment Opportunity at TencentAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Tencent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tencent and has not been reviewed or approved by Tencent.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with strong PPO options and relatively low prescription costs highlighted for U.S. plans. This suggests the medical offering can be a meaningful component of the overall rewards package for U.S.-based employees.
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Retirement Support — Retirement support is framed as competitive in the U.S., with employer match details called out as an item to confirm in writing. This indicates retirement benefits can be a notable strength where applicable.
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Strong & Reliable Incentives — Performance-linked incentives and share-based awards are repeatedly included as part of the compensation model, alongside potential RSU and sign-on eligibility in certain roles. This points to total rewards often extending beyond base pay through variable and equity components.
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Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
