TENANT RELATIONS COORDINATOR

SUMMARY

This position is primarily responsible for coordinating the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. This position also ensures that tenant problems and concerns are addressed by other members of the

team in a timely and satisfactory manner.

BENEFITS:

• Medical, dental, and vision insurance for the employee at no cost to the employee
• Additional medical plan options available at a small monthly cost
• Employee responsible for monthly premiums for additional dependents
• Health Savings Account (HSA) available depending on medical plan selection. Company contributes monthly ($150/ employee or $300/employee+)
• LTD, STD, and life insurance for the employee at no cost to the employee
• Minimum of 160 hours (20 days) of PTO
• Most federal holidays are observed; the employee’s birthday is observed as a holiday
• Guaranteed salary raises every year depending on CPI
• Up to 4% bonus every year depending on previous year’s performance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promote rapport with tenants and building staff.
• Help coordinate building events as required (i.e., lobby exhibits, special events, holiday events, tenant breakfasts, gifts, fire drills, tenant appreciation, etc.).
• Manages assigned service contracts and projects under management supervision.
• Update information regarding certificates of insurance for tenants, vendors, and contractors and track expiration dates and coverage for all.
• Maintain and update emergency and tenant contact lists.
• Coordinates information flow between security, engineering, and tenant.
• Assists Security Staff when needed.
• Program building access cards.
• Assists in developing, producing and distributing building communications.
• Assist in maintaining all building common areas and multi-tenant floor signage.
• Follows up on daily tenant service requests (i.e., service calls, work tickets, special service requests).
• Code and process invoices as needed.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of: Accounting Software (Yardi); Internet Software; Payroll Systems; Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 30 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.