Tenant Experience Coordinator

Job Description
Tenant Experience Coordinator
On-Site in Wilmington, Delaware
Monday through Friday
Summary:
We are Delaware's premier coworking space which serves as the "Gateway to Wilmington" located just steps from the Amtrak train station. Our mission is to provide an office environment that is inspirational for startups, independent professionals, and non-profits. We are proud of our local community and provide a place for organizations to accomplish great things. We achieve all of this with a hospitality mindset.
CSC Station is actively seeking a friendly, analytical, and detail-oriented person to be one of the faces of our organization as we expand our services beyond the 8-5 workday. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is an opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of our 127-year-old organization.
Some of the things you will be doing:

• Community management
  • Create a friendly environment to facilitate high member satisfaction
  • Plan and launch community initiatives establishing connections between different organizations via member introductions, leading networking events, and helping manage communications through digital platforms
  • Expand our community outreach
  • Foster a sense of inclusivity where fresh ideas are welcome
  • Be knowledgeable about our membership requirements and guidelines. Explain our policies to members, as necessary.
  • Assist new member onboarding and member moves
• Events planning and execution
• Ensure all technology is in working order and ensure our facilities look professional at all times.
  
  • Build a calendar of coworking events that engages all stakeholders:
    • Members: Educational (e.g., lunch/learns) and appreciation events
    • Local community: Identify outside organizers to use our event space
  • Manage to the allotted budget
  • Oversee special events end-to-end
• Business development
  • Promote new initiatives and expand our memberships
  • Conduct tours for prospective members
  • Maintain a positive relationship with key vendors
  • Contact with community leaders to generate interest
• Facilities and space management
  • Manage all building operations to the satisfaction of members
  • Maximize uptime and availability of key facilities assets like our Wifi network, social cafe, printers/copiers
  • Ensure members are aware of issues that may impact them
  • Make recommendations on new features that will entice new members
  • Manage maintenance tickets for repairs to the facility and key equipment
  • Be aware of member safety and emergency preparedness

What technical skills, qualifications, and experience do you need?

• 2+ years of experience in sales, customer service, or concierge service role
• Demonstrated project management skills
• Tech savvy and willing to learn new and innovative programs to respond to customers' needs
• Proven results managing corporate social media campaigns
• Experience with written content generation in a business environment
• Passion for Delaware and our entrepreneurial community
• Fluent in English. The ability to speak Spanish is a plus
• High-level ethics, empathy, and dependability

About CSC Station
CSC Station grew out of our deep commitment to our hometown of Wilmington, and our interest in creating new ways for us to help businesses grow and thrive right here in Delaware. It's also a continuation of our spirit of innovation that started back in 1899 when our founders first conceived a way to simplify doing business. And we've never lost sight of that goal-to make business easier and more profitable wherever it's done.
#LI-AM1 #TenantExperience #Coworking #CSCCareers
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.
CSC is dedicated to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is respected. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Colleagues are empowered to own their careers and have access to various career opportunities and excellent benefits, including annual Success Sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly through our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.