We are looking for a Telesales B2B & PAM (Phone Account Management Channel Expert.
Your Mission:
Managing the Telesales & PAM campaigns in order to achieve Get, Keep and Increase sales & revenue generation objectives on the B2B markets (SOHO).
You challenge:
- Daily Operational management of Telesales & PAM campaigns
- Monitoring of calls & coaching
- Close KPI follow-up in order to reach operational and financial targets
- Drives commercial communication and feedback regarding all campaigns within Orange and external partners
- Data analysis in order to work cost-efficiently, achieve sales targets and sales shares
- Proposes, implements measures and improvements to solve issues on project and to achieve objectives
- Represents agent and clients for each running campaign by listening and understanding what types of improvements in the specific campaign content are required in order to give feedback to marketing or other departments
- Takes all necessary actions in order to achieve sales targets and sales shares
- Ensures budget follow-up.
Your profile:
- Customer services experience
- Knowledge of tools and systems used within the Contact Centers
- Experience in Partner Management
- Telco knowledge is a plus
- Analytical skills
- Excellent knowledge of Excel
- You are fluent in French, Dutch and English
Our offer:
You will make the difference in this highly innovative vibe. As a result, you will develop your full potential by working with highly skilled colleagues and through continuous training. Moreover, you can count on a highly competitive and versatile compensation and benefits package (commission, company car, net allowance, insurances, meal vouchers, …)
Oh, and one more thing: working here is fun. Ask our people, during one of our many team events and company get togethers.
Inspired? Please send us your resume and we will rapidly get back to you to invite you for further interviews.
Apply now!
What We Do
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan « Lead the future », built on a new business model and guided by responsibility and efficiency. « Lead the future » capitalizes on network excellence to reinforce Orange's leadership in service quality.
