The Role
Responsible for developing and managing call flow scripts for the telephony system used in a contact center, ensuring user experience and technical support for operational improvements.
Summary Generated by Built In
Job Description:
- Responsible for handling developments for telephony system used by contact center.
- Develop call flow scripts and assess user experience based on contact center requirement.
- Technical support for call flow changes and initiatives
- Oversees the preparation and planning of call flows and communication improvements.
- Manages the telephony platform of the Bank including IVRS and contact center productivity modules
Requirements
Qualifications:
- At least 3 years experience on coding and development on Voice Solutions
- Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
- Has extensive knowledge on call flow development
- Programming Languages: Java VXML, Php, SQL, VoiceXML
- Web Scripting: HTML, JSP, JavaScript
- Database Systems: Oracle / Microsoft SQL
- Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
- Has extensive knowledge on API integrations and development
Top Skills
Eclipse
HTML
Java
JavaScript
Jsp
Microsoft
Microsoft Sql
Netbeans
Oracle
PHP
Postman
SQL
Voicexml
Vxml
Websphere
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
