The Role
Telephonic interpreters facilitate communication for limited English proficient individuals during calls, handling medical, legal, and customer service inquiries while providing superior customer service and adhering to professional conduct standards.
Summary Generated by Built In
Overview:
As a member of LSA’s network of Independently Contracted interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters and all languages are welcome!
Responsibilities:
· Provide effective telephonic remote interpreting
· Answer inbound calls in a timely manner
· Provide superior customer service
· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
· Complete training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience:
· Full fluency in both English and the target language
· Technology proficient (web-based platforms, email, Microsoft Word)
· Landline, cellphone, or VoIP
· An interpreting space that is quiet, secure, and free from outside noises
· 2+ years of professional interpreting experience preferred
· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
· Proof of 40+ hour medical interpreting training preferred (ex: Bridging The Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
Skills Required
- Full fluency in both English and the target language
- Technology proficient (web-based platforms, email, Microsoft Word)
- Landline, cellphone, or VoIP
- An interpreting space that is quiet, secure, and free from outside noises
- 2+ years of professional interpreting experience preferred
- Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
- Proof of 40+ hour medical interpreting training preferred (ex: Bridging The Gap, Cross-Cultural, etc.)
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The Company
What We Do
Language Services Associates (LSA) provides a full suite of language interpretation and translation solutions, including over-the-phone, video, and onsite interpretation. With over three decades of experience, LSA facilitates millions of interactions annually, helping organizations in healthcare, government, finance, and other sectors bridge language gaps and ensure effective communication with limited English proficient individuals, ultimately improving service accessibility and compliance.
