Company Description
As part of our ambitious growth plans, we are looking to strengthen our team based from offices just north of Sheffield City Centre. Credit Style is part of the Bristow & Sutor Group – employing over 450 people, in debt recovery, throughout the UK.
We work with some of the largest retail, banking, utilities and commercial businesses in the UK helping recover overdue debts by negotiating repayment solutions, managing queries / complaints and negotiating customer solutions
Working shifts between 8am to 8pm - Monday to Thursday, 8am to 5.30pm Fridays and weekends 8am to 1pm.
Your primary role will be making and receiving telephone calls from customers to arrange repayment of outstanding debts also drawing on your resilience and negotiation skills where debts are disputed in order to deliver positive outcomes.
Salary wise, you can expect a basic salary from £24,785 per annum plus a monthly bonus based on your performance, giving you a realistic earning potential of £30,000 + per year!
Position
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- You are experienced working within a dialler system and working efficiently
- You are comfortable handling difficult conversations in a sensitive and professional manner with customers over the telephone
- The ability to enter accurate records of conversations and capture repayment agreements into our customer database
- Accurately entering customers affordability into our systems - ensuring these are correct first time so repayments are affordable and sustainable
- Follow processes and guidelines regarding debt collection ensuring you treat customers fairly and work within a quality framework
- Passionate to achieve personal and team targets
Requirements
- Previous experience working in a call centre or credit control type role is important
- Minimum of 2 years experience within collections, debt recovery or sales preferred
- Clear and confident communicator both verbal / written are vital
- Being comfortable working to targets – earning more money based on your achievements
- Happy to make and receive telephone calls from customers – on occasion these can be difficult conversations relating to debts, disputes and affordability
- Problem solving abilities – able to ask the right questions to get the information you need to help deliver results for the customer and our clients
- Strong IT skills – we use different technologies and systems so you need you to pick these up quickly
Benefits
- Welcoming working environment
- Casual smart dress code
- Company pension
- Colleague discount scheme
- Christmas Savings Scheme
- Free on-site parking
- Employee Assistance Programme
- Attractive bonus, incentives and performance rewards
- Death in service benefit
- Hybrid working (subject to reaching required standards)
This is a full-time permanent role based from our Sheffield Offices (S3 Post Code Area) and there will be a need to attend the office as requested.
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.
#INDHP
Skills Required
- Experience working in a call centre or credit control role
- Experience working within a dialler system
- Ability to handle difficult telephone conversations sensitively and professionally
- Clear and confident verbal and written communication skills
- Ability to work to targets and performance-based incentives
- Problem solving skills and ability to ask probing questions
- Strong IT skills and ability to learn multiple systems quickly
- Accurate data entry and recording of repayment agreements in customer database
- Minimum of 2 years' experience in collections, debt recovery or sales
What We Do
Bristow & Sutor is a leading provider of debt resolution services for local authority and public sector clients. We have a proven track record in delivering outstanding service and driving excellent results, in an efficient and ethical way.We are proud members of the Institute of Revenues, Rating and Valuation, (IRRV), British Parking Association (BPA) and Civil Enforcement Association (CIVEA).You'll find us at most regional and national conferences and exhibitions hosted by the trade associations or you can visit us at our offices in Redditch.
