Eastern Lift Truck Co.
Fleet Technology Specialist
Currently, we are seeking a Fleet Technology Specialist to join our Equipment Technology and Fleet Solutions team. This position will provide technical field support for our fleet technology products while also helping develop new business opportunities for safety camera systems and other Equipment Technology solutions.
This role will be approximately 50% project management and customer support and 50% sales support and business development. We are seeking a technically inclined, customer-focused individual who is comfortable working with customers, technicians, sales representatives, manufacturers, and internal team members. The ideal candidate will be able to independently manage field-based projects while identifying opportunities to grow our Equipment Technology business throughout Eastern Lift Truck’s operating footprint.
We offer tremendous opportunities for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel!
Main Duties:
Serve as a primary customer resource for Eastern Lift Truck’s Equipment Technology products and solutions.
Coordinate customer projects from initial demonstration through implementation and ongoing support.
Develop new business opportunities for safety camera systems and other Equipment Technology solutions.
Work with existing customers to identify opportunities to improve forklift safety, fleet visibility, operator awareness, and facility safety.
Conduct product demonstrations, presentations, and Equipment Technology evaluations with customers.
Partner with sales representatives to identify opportunities, support customer meetings, and develop new and existing accounts.
Educate Eastern Lift Truck’s sales team on Equipment Technology products, applications, capabilities, and customer solutions.
Coordinate with customers, sales representatives, technicians, administrators, and manufacturers to support successful customer projects.
Assist with system commissioning and customer handoff, working with technical resources as needed for installation and troubleshooting.
Provide customer training and ongoing product support following implementation.
Follow up on customer inquiries, demonstrations, quotations, projects, and sales opportunities.
Maintain strong customer relationships and a high level of customer service.
Perform other duties as assigned.
Requirements:
Strong technical aptitude and willingness to learn new technologies and products.
Excellent communication, presentation, customer service, and relationship-building skills.
Strong organizational, problem-solving, and follow-up skills with the ability to manage multiple priorities.
Self-motivated and comfortable working independently and collaboratively across teams.
Proficiency with Microsoft Office and standard business applications.
Previous customer service, technical support, sales, or business development experience preferred.
Experience with fleet technology, telemetry, camera systems, material handling equipment, or related technology preferred.
Material handling or forklift industry experience a plus.
Valid driver’s license and ability to travel regularly throughout Eastern Lift Truck’s operating footprint, including occasional overnight travel.
Compensation:
Annual base salary: $65,000 - $75,000. This position is eligible for commission.
Compensation will be based on experience.
Benefits:
Company car/car allowance with fuel card, company cell phone and laptop; medical, dental, vision, and prescription plan; 401(k) with partial company match; paid vacation and sick days; paid holidays; short- and long-term disability; and basic/supplemental life insurance policies.
Who is Eastern Lift Truck Co.?:
Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. At Eastern Lift Truck Co. we know that the employees are the ‘heart and soul’ of the company.
Find out more at: Eastern Lift Truck Co.
“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.”
Skills Required
- Strong technical aptitude and willingness to learn new technologies and products
- Excellent communication, presentation, customer service, and relationship-building skills
- Strong organizational, problem-solving, and follow-up skills with ability to manage multiple priorities
- Self-motivated and comfortable working independently and collaboratively across teams
- Proficiency with Microsoft Office and standard business applications
- Valid driver's license
- Ability to travel regularly throughout the operating footprint, including occasional overnight travel
- Previous customer service, technical support, sales, or business development experience
- Experience with fleet technology, telemetry, camera systems, material handling equipment, or related technology
- Material handling or forklift industry experience
What We Do
Eastern Lift Truck Co. is a family-owned material-handling equipment provider serving the Mid-Atlantic. It sells new and used forklifts and aerial lifts, offers rentals, parts, tires, and service, and supplies pallet racking and other warehouse products. The company also helps customers automate warehouses through robotics and technology-driven solutions, improving operational safety, efficiency, and productivity across many industries and business settings.
