Description
About Us:
Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication!
Job Overview: The Telehealth Representative - position is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes gathering required information in preparation for the patient’s Telehealth appointment. This role provides a friendly, compassionate, efficient and environment for patients and providers to ensure the highest level of productivity. They will perform a variety of duties related to patients’ assessment, treatment, reevaluation, and discharge. This position will take patient vitals, chart procedures, and provider orders and assist in managing patient flow. Must be able to have face-to-face conversations with patients and staff. Must be able to lift 25 lbs. Work is performed in a medical office setting. Physical demands of position: must be able to sit for long periods of time, must have the manual dexterity to work computer systems and keyboard.
Essential Responsibilities:
- Ask questions to collect background story -- leaving notes for providers
- Review health summary with the patient, ensure all the info is accurate
- Greets patients on the telephone.
- Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
- Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
- Maintains registration flow by efficiently moving patients through the process.
- Interacts with patients by answering questions and providing information.
- After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
- Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
- Schedules to ensure efficient patient flow based on predetermined appointment availability.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
- Maintains general filing system and files appropriate correspondence electronically or manually.
- Responds to calls efficiently, not put time-saving before the quality of service.
- Performs other general administrative tasks as directed by management.
- Open availability/weekends required
Requirements
Minimum Requirements | Qualifications:
- Experience with electronic scheduling systems and electronic medical records (EMR).Medical Assistant Diploma from an accredited school/program.
- Excellent, top-notch customer service skills
- High school diploma or GED required.
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
- Knowledge of multi-line phone systems.
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
- Knowledge of customer service principles and practices.
- Demonstrated initiative and strong organizational skills.
- Exceptional interpersonal communication skills with a positive tone and welcoming body language.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Deals with confidential information and/or issues using discretion and judgment.
Position Type: Part-time, Non-Exempt
Position Hours: Varied - Rotating Shifts - FLOAT
Job Type: Part-time
Benefits: Medical, Dental, Vision, Life Insurance
Skills Required
- Prior call center experience in a medical office
- Experience with electronic scheduling systems and electronic medical records
- Medical Assistant diploma from an accredited school or program
- Excellent customer service skills
- High school diploma or GED
- At least one year of relevant experience or training, or equivalent education and experience, in medical reception or customer service
- Knowledge of multi-line phone systems
- Computer proficiency and familiarity with relevant software, electronic recordkeeping, and practice management technology
- Knowledge of customer service principles and practices
- Strong initiative and organizational skills
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Ability to work independently and accept direction
- Ability to handle confidential information with discretion and judgment
- Availability to work weekends and rotating shifts
What We Do
Accelerated Urgent Care, operating as Emergency Physicians Urgent Care Inc., provides high-quality family urgent care services delivered by emergency-trained doctors to adults and children, aiming to expand healthcare reach and deliver exceptional care.
