About TeleMed2U
At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.
- Monitor KPIs across access, scheduling, provider utilization, documentation timeliness, and patient experience.
- Conduct root-cause analyses of workflow gaps and implement process improvements.
- Benchmark against industry standards and support leadership reporting with operational insights.
- Drive initiatives that reduce leakage, optimize scheduling, and improve patient/provider satisfaction.
- Identify key metrics and expectations for team members and hold employees accountable.
- Embed within specific business units or product teams to understand operations, identify gaps, and cultivate the next generation of leaders.
- Provide coaching, training, and development for individual team members, including regular check-ins and documentation.
- Manage and develop a multidisciplinary team responsible for patient access, scheduling, document management, triage and escalation, provider support, and referral processing.
- Establish clear accountability, productivity standards, and performance monitoring across workflows.
- Foster a culture of service excellence, continuous improvement, and compliance.
- Oversee virtual intake assistance, patient education, and visit connection support.
- Oversee routing and closure of outbound referrals, prescriptions, refills, labs, imaging, and follow-up tasks.
- Ensure proper triage of clinical concerns with escalation to appropriate teams.
- Support prior authorizations and clinical reporting (e.g., PHQ-9, GAD-7, CCM) and manage Creyos testing workflows.
- Monitor visit flow and timing; ensure all follow-up orders are entered and tracked in AdvancedMD (AMD).
- Oversee provider schedule build-out, optimization, and alignment of availability with patient demand.
- Track provider NPS, RVUs, utilization, idle time, and documentation completion.
- Oversee inbound referral processing, intake form completion, eligibility/authorization verification, and redirect letters.
- Manage waitlists, appointment scheduling, reschedules, and follow-ups (including no-show management and chart prep).
- Ensure OLS (Online Scheduling), Referral Management tasking, and client-specific referral trackers are maintained with accurate data.
- Support ED outreach with key clients, intake paperwork distribution, and visit connection support.
- Provide oversight of Contact Center operations, including teams responsible for answering patient/provider calls, managing voicemails, routing messages, and resolving service requests.
- Ensure consistent service levels for call response times, voicemail/message turnaround, and escalation handling.
- Monitor Contact Center performance dashboards, coach team members, and implement continuous improvements that drive patient and provider satisfaction.
- Ensure timely, accurate processing of inbound/outbound faxes, referral documents, medical records, and clinical uploads.
- Manage intake paperwork distribution, clinical record uploads, and partner-specific documentation requirements.
- Coordinate interpreter scheduling, including CalOptima requirements.
- Oversee virtual intake assistance, patient education, and visit connection support.
- Collect and route patient feedback, track NPS, and monitor no-show percentage and visit timing.
- Send post-visit surveys, appointment reminders, and instructions through SimpleChime
- High school diploma or GED.
- 3+ years of operational experience in a provider services business (specialty/multi-specialty preferred), including at least 1 year managing teams in a remote or hybrid environment.
- Experience working in EHRs (AdvancedMD experience a plus) and other clinical tools.
- Bachelor’s degree in healthcare management, business, or a related field.
- 5–7 years of operational management experience, with 3+ years of people management.
- 2+ years management experience in a telehealth or virtual care delivery setting.
- Solid understanding of intake requirements, including insurance, billing, and authorization.
- Bilingual (English/Spanish) a plus.
- Prolonged periods of desk work and computer use.
- Ability to lift up to 15 pounds.
- Competitive base salary with annual performance bonus.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match up to $2,000.
- Paid time off and a flexible work environment, including remote work with limited travel.
Top Skills
What We Do
TeleMed2U is a leading specialty care company, focused on leveraging technology and end to end patient services to provide quality affordable care. With over 275 specialist care providers in 20 specialties, TeleMed2U has grown to manage over 2 million lives with end-to-end patient care, ensuring high continuity of care for recurring patients by providing access to a single, sustained, patient care team. Since founding in 2011, TeleMed2U’s transformational multispecialty patient care platform, provides specialty telehealth solutions to businesses like primary care physicians, payor networks, health systems and employer groups as well as a direct patient platform, making access to an array of specialties ranging from mental health to infectious diseases readily available to the patient.
Our clinical team is made up of experts with decades of experience, passionate about combining technology and quality care to offer the best experience for our patients.
