Job Description Summary
"This is a grant-funded (or term-limited) position. Continued employment is contingent upon the availability of grant funding. "The Telehealth Clinical Support Specialist is a grant-funded position that reports to the Collaborative Care Clinical Manager. This position serves as a Clinician Support Specialist for a telehealth-enabled collaborative care program, supporting patients and clinicians in rural primary care sites. The Clinical Support Specialist supports patient engagement in the CoCM program, regularly follows-up with patients between sessions, provides and links patients and families to referrals as needed. Documents appropriate encounter time for CoCM and BHI services. Assist is scheduling and rescheduling as needed. Prepare monthly clinical billing documentation for assigned providers. Assist with response to urgent care alerts. Occasionally administers monthly screener/questionnaires as needed. Proactively communicates patient needs and treatment concerns to the BHCM. The Clinical Support Specialist will also engage in caseload review with assigned BHCM for update to date list of lost to follow-up patients needing outreach and other duties as assigned.
Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC005189 CHSCorp - Tele GrantsPay Rate Type
SalaryPay Grade
Health-25Scheduled Weekly Hours
40Work Shift
Job Description
The Telehealth Clinical Support Specialist is a grant-funded position that reports to the Collaborative Care Clinical Manager. This position serves as a Clinician Support Specialist for a telehealth-enabled collaborative care program, supporting patients and clinicians in rural primary care sites. The Clinical Support Specialist supports patient engagement in the CoCM program, regularly follows-up with patients between sessions, provides and links patients and families to referrals as needed. Documents appropriate encounter time for CoCM and BHI services. Assist is scheduling and rescheduling as needed. Prepare monthly clinical billing documentation for assigned providers. Assist with response to urgent care alerts. Occasionally administers monthly screener/questionnaires as needed. Proactively communicates patient needs and treatment concerns to the BHCM. The Clinical Support Specialist will also engage in caseload review with assigned BHCM for update to date list of lost to follow-up patients needing outreach and other duties as assigned.
Additional Job Description
High School Diploma required. Bachelor’s degree from an accredited college/university required in social work, psychology, counseling, or social welfare program preferred. 3-5 years of healthcare experience, discharge planning,
patient coordination and scheduling. Critical thinking skills and strong interpersonal skills essential. Excellent organizational and time management abilities, and able to work effectively within a multidisciplinary team. Skilled with
patient interaction, problem solving, navigation, and listening. This position has the opportunity to work primarily remotely in SC, with occasional travel to the MUSC Center for Telehealth in Charleston.
Physical Requirements
Mobility & Posture
Standing: Continuous
Sitting: Continuous
Walking: Continuous
Climbing stairs: Infrequent
Working indoors: Continuous
Working outdoors (temperature extremes): Infrequent
Working from elevated areas: Frequent
Working in confined/cramped spaces: Frequent
Kneeling: Infrequent
Bending at the waist: Continuous
Twisting at the waist: Frequent
Squatting: Frequent
Manual Dexterity & Strength
Pinching operations: Frequent
Gross motor use (fingers/hands): Continuous
Firm grasping (fingers/hands): Continuous
Fine manipulation (fingers/hands): Continuous
Reaching overhead: Frequent
Reaching in all directions: Continuous
Repetitive motion (hands/wrists/elbows/shoulders): Continuous
Full use of both legs: Continuous
Balance & coordination (lower extremities): Frequent
Lifting & Force Requirements
Lift/carry 50 lbs. unassisted: Infrequent
Lift/lower 50 lbs. from floor to 36”: Infrequent
Lift up to 25 lbs. overhead: Infrequent
Exert up to 50 lbs. of force: Frequent
Examples:
Transfer 100 lb. non-ambulatory patient = 50 lbs. force
Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
Push patient stretcher one-handed = 25 lbs. force
Vision & Sensory
Maintain corrected vision 20/40 (one or both eyes): Continuous
Recognize objects (near/far): Continuous
Color discrimination: Continuous
Depth perception: Continuous
Peripheral vision: Continuous
Hearing acuity (with correction): Continuous
Tactile sensory function: Continuous
Gross motor with fine motor coordination: Continuous
Selected Positions:
Olfactory (smell) function: Continuous
Respirator use qualification: Continuous
Work Environment & Conditions
Effective stress management: Continuous
Rotating shifts: Frequent
Overtime as required: Frequent
Latex-safe environment: Continuous
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Skills Required
- High School Degree or Equivalent
- 1 year work experience
What We Do
The Medical University of South Carolina (MUSC) is a public academic health system founded in 1824 and based in Charleston, South Carolina. MUSC combines patient care (MUSC Health), medical education, and biomedical research to advance health statewide and beyond. The institution trains health professionals, conducts translational research, and delivers comprehensive clinical services across South Carolina.
