Job Summary
Responsibilities include all aspects of Telecom operations within the Colorado Resorts and Corporate offices. These include hiring, supervision and professional development of on-site IT staff, coordination of telecom related projects, procurement of hardware and software, support of all telecommunications systems and all other OSP related infrastructure. Position is focused on customer service, system reliability, project management and employee supervision.
Job Responsibilities
- Supports IT and resort management in any and all aspects of departmental operations
- Acts as IT point of contact on coordination of projects and support issues for resorts
- Responsible for interviewing, hiring, scheduling, training and providing professional development opportunities for staff members. Responsible for performance reviews
- Daily supervision of staff, management of on-call schedule and coordination with help desk and other IT departments on a daily basis to ensure acceptable customer service levels
- Works with corporate finance department resources to maintain and adhere to established budgets. Provide SME on carrier inventory and expenditure
- Install, support and maintain (Moves/Adds/Changes) all on-site software and hardware to support local operations as described by company and departmental policies and standards
- Hardware support for retail and hospitality operations as needed. This will include support of on-mountain systems
- After hours work and on-call support are required
- May require some lifting, carrying and operation of company vehicles
- Plans and coordinates the procurement of equipment and software according to department standards and procedures
- Project management
- Maintains vendor relationships
- Maintains relationships with key departments and departmental contacts as needed for implementation of projects and maintenance schedules
Job Requirements
- 5 years minimum of telecom management experience. Strong leadership and supervisory skills required
- 5 years minimum experience in PBX administration and maintenance
- Strong understanding of OSP design and installation
- Strong understanding of cellular design, technology and administration
- Strong understanding of TEM and fiscal responsibility is required
- Advanced understanding of network design and troubleshooting skills required for network protocols such as TCP/IP and VoIP
- Ability to manage vendors and contractors to accomplish company goals
- Excellent interpersonal, oral and written skills are required
- Strong teamwork and communication skills are essential
- Ability to work independently and unsupervised within all levels of the department and corporation
- After hours support and maintenance, on-call duties and on-mountain work assignments are required
- Voicemail, conference bridge, call center technology, IVR and E-911
- Must possess valid driver’s license and be able to pass MVR
Skills Required
- Minimum 5 years of telecommunications management experience
- Strong leadership and supervisory skills
- Minimum 5 years of PBX administration and maintenance experience
- Strong understanding of OSP design and installation
- Strong understanding of cellular design, technology, and administration
- Strong understanding of telecommunications expense management and fiscal responsibility
- Advanced network design and troubleshooting skills, including TCP/IP and VoIP
- Ability to manage vendors and contractors
- Excellent interpersonal, oral, and written communication skills
- Strong teamwork and communication skills
- Ability to work independently and unsupervised
- Availability for after-hours support, maintenance, and on-call duties
- Experience or knowledge of voicemail, conference bridge, call center technology, IVR, and E-911
- Ability to perform on-mountain work assignments
- Valid driver's license and ability to pass an MVR check
Vail Resorts, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vail Resorts, Inc. and has not been reviewed or approved by Vail Resorts, Inc..
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Wellbeing & Lifestyle Benefits — Ski pass access, extensive resort discounts, and wellness resources are considered standout perks that add meaningful non-cash value, especially for those who ski or snowboard. Employee-assistance programs and free therapy access further enhance the lifestyle-oriented offering.
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Healthcare Strength — Medical, dental, and vision insurance are available to eligible employees, complemented by expanded mental-health services including free therapy sessions. Access to care is presented as a core part of the package for year-round and qualifying seasonal roles.
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Parental & Family Support — Eligible year-round employees can receive up to 160 hours of paid parental leave, and many roles include dependent ski-pass privileges. These family-oriented benefits broaden the appeal of the package for employees with dependents.
Vail Resorts, Inc. Insights
What We Do
Vail Resorts is a mountain-resort company operating destination and regional ski areas across North America, Europe, and Australia. Its business combines mountain operations with lodging, dining, ski schools, retail and rental services, transportation, and other guest experiences. The company also owns or manages hotels, vacation properties, and resort-community real estate, aiming to deliver destination travel experiences at iconic mountain locations.
