You will be part of the NOKIA Global Core Network Team working as a Customer Support Specialist to deliver worldwide care services for multiple domains: Nokia Cloud Packet Core, Subscriber Data Management and VoX (Voice over VoLTE, VoWifi or Vo5G).
You will work alongside experienced engineers on IMS Voice, Packet Core and Cloud Infrastructure platforms, gaining hands-on experience in automation, cloud technologies and telecom solutions while developing skills for future growth within Nokia.
Responsibilities- Help customers drive significant business outcomes
- Develop your soft skills, further develop your communication skills, and learn how to manage complex situations on a diverse multi-cultural environment
- Develop your hard skills, by working with industries pinnacle of technology. You will access customer remote sites, review log files, coordinate tests of the issue, gather traces, logs, files, etc.,
- Will learn and become an expert on IT Security, IP Switching & Routing, Linux, OpenStack, 3GPP protocols, etc.
- Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability
- A self-starter attitude, able to navigate complex scenarios and truly enjoys working in a fast-paced, innovative, enterprise technology environment
- Strong problem-solving and analytical skills.
- Proactive mindset and willingness to learn.
- Resilience and adaptability in a dynamic environment.
- Excellent verbal and written communication skills in English and Spanish.
Nice to have:
- Basic scripting or automation knowledge (Python, Shell or similar).
- Understanding of telecommunications or cloud technologies.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- Meal allowance to support daily needs
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
