Telecaller

Job Title: Tele caller – Operations Support 

Location: Kirti Nagar, New Delhi

Salary: INR 1,80,000 – INR 3,00,000 per annum

Employment Type: Full-Time 

 About our client:

Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT), AEPS, Bill Payments, POS Machines, CMS, and other digital financial solutions.  We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.

? Key Responsibilities 

? Calling & Customer Communication 

∙Make calls to customers, retailers, and channel partners 

∙Explain company products like DMT, AEPS, Bill Payments, POS, etc. 

∙Follow up on pending documents, KYC, and operational requirements 

? Operational Support 

∙Coordinate with the operations team for onboarding and updates 

∙Collect and update customer/partner information in the system 

⚠️ Issue Resolution 

∙Identify customer concerns and escalate when required 

∙Ensure proper follow-up until resolution 

? Reporting 

∙Maintain daily call records, feedback, and follow-ups 

∙Share updates and insights with the operations team 

✅ Requirements 

Experience 

∙6 months to 2 years in telecalling / customer service / telesales 

∙Fintech or banking experience is a plus 

Education 

∙Preferred: Graduate 

Skills 

∙Good communication skills in Hindi (basic English is a plus) 

∙Confident and customer-friendly approach 

∙Strong follow-up and coordination skills 

∙Basic knowledge of fintech services (preferred) 

✨ Why Join Us? 

∙Work with a growing fintech company 

∙Learning and career growth opportunities 

∙Supportive team environment 

∙Incentive