ABOUT THE TEAM & ROLE
Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.
This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.
ONCE YOU ARE HERE, YOU WILL:
- Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.
- Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.
- Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.
- Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.
- Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.
- Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
- Experience working with production systems in a SaaS or cloud environment
- Comfortable working with Linux, command-line tools, logs, and monitoring
- Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"
- A structured approach to troubleshooting and solving operational problems
- Proactive attitude towards improving systems, processes, and tooling
- Ability to work collaboratively with engineers across different teams
- Willingness to learn and build deeper expertise in production systems and reliability
NICE TO HAVE
- Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.
- Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry
- Experience with Kubernetes and GCP
- Experience working with APIs, integrations, CI/CD, or infrastructure automation
OUR TECH STACK
- Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads
- Infrastructure as Code: Terraform / Helm
- Observability & Incident Ops: Grafana, Datadog, Sentry, Incident.io
- Databases: PostgreSQL
- Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling
- 120+ team of engineers, product managers and product designers in Berlin
- Leaders with 8+ years of experience building our promotions engine
- €1,000 annual learning budget and free German language courses to boost your skills
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- Home office setup budget, a monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- Mental health support with nilo.health and a discounted Urban Sports Club membership
- 20% company subsidy on your pension contributions
- Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
- Lease your ideal bike through BusinessBike
WHY YOU SHOULD WORK FOR US:
- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Find out more about our Candidate Privacy Policy.
Skills Required
- 2-4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
- Experience working with production systems in a SaaS or cloud environment
- Comfort working with Linux, command-line tools, logs, and monitoring
- Experience with scripting or automation
- Structured approach to troubleshooting and solving operational problems
- Proactive attitude toward improving systems, processes, and tooling
- Ability to collaborate with engineers across different teams
- Willingness to learn and build deeper expertise in production systems and reliability
- Familiarity with SRE concepts, including SLIs, SLOs, and error budgets
- Experience with Grafana, Datadog, Prometheus, or Sentry
- Experience with Kubernetes and GCP
- Experience with APIs, integrations, CI/CD, or infrastructure automation
What We Do
Talon.One is building the world’s most sophisticated, API-based Promotion Engine. That means we provide the entire backend and user interface our clients need to build loyalty programs, generate coupons, track referrals, create bundles, and really any other promotion solution they can imagine — all using our rule-based engine. We believe that rewarding customers and creating incentives are an essential part of building meaningful relationships and we want to make rich, scalable promotion tools available to marketers in companies of all sizes. From our HQ in Berlin, to our offices in Boston, Birmingham and Singapore, Talon.One is made up of over 96 people from over 40 nationalities. Despite our different origins and our spread across the globe, we all have a few things in common — we love creative problem solving, we value independent thought and we want to give developers and marketers the tools they need to create promotions from scratch in a simpler, more intuitive way.
Why Work With Us
Talon.One is the first all-in-one Promotion Engine, and our technology is now the gold standard for promotion micro services. We’re strong advocates of flexibility in our product and the same is true in our working lives. We don’t believe that your job has to be the most important thing in your life. Everyone has unique reasons to feel inspired by
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