Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.
Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.
ABOUT THE TEAM & ROLE
Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.
This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.
ONCE YOU ARE HERE, YOU WILL:
- Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.
- Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.
- Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.
- Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.
- Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.
- Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.
WHAT WE NEED YOU TO BRING TO THE TABLE:
- 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
- Experience working with production systems in a SaaS or cloud environment
- Comfortable working with Linux, command-line tools, logs, and monitoring
- Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"
- A structured approach to troubleshooting and solving operational problems
- Proactive attitude towards improving systems, processes, and tooling
- Ability to work collaboratively with engineers across different teams
- Willingness to learn and build deeper expertise in production systems and reliability
NICE TO HAVE
- Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.
- Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry
- Experience with Kubernetes and GCP
- Experience working with APIs, integrations, CI/CD, or infrastructure automation
OUR TECH STACK
- Cloud & Infrastructure: Google Cloud Platform (GCP), Kubernetes, containerized workloads
- Infrastructure as Code: Terraform / Helm
- Observability & Incident Ops: Grafana, Datadog, Sentry, Incident.io
- Databases: PostgreSQL
- Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling
- A product & engineering team, now part of Adyen, building the incentives engine behind some of the world’s biggest brands
- Adyen+, a significant monthly allowance to spend on whatever matters most to you and your wellbeing
- 28 days of paid annual leave
- €115 monthly commuting allowance when you join us in the office 3 days per week
- 25% employer contribution to your pension
- Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events throughout the year
- Opportunity to connect in person at Adyen offices across 29 locations worldwide
Skills Required
- 2-4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
- Experience working with production systems in a SaaS or cloud environment
- Comfort working with Linux, command-line tools, logs, and monitoring
- Experience with scripting or automation
- Structured approach to troubleshooting and solving operational problems
- Proactive attitude toward improving systems, processes, and tooling
- Ability to collaborate with engineers across different teams
- Willingness to learn and build deeper expertise in production systems and reliability
- Familiarity with SRE concepts, including SLIs, SLOs, and error budgets
- Experience with Grafana, Datadog, Prometheus, or Sentry
- Experience with Kubernetes and GCP
- Experience with APIs, integrations, CI/CD, or infrastructure automation
What We Do
Talon.One is building the world’s most sophisticated, API-based Promotion Engine. That means we provide the entire backend and user interface our clients need to build loyalty programs, generate coupons, track referrals, create bundles, and really any other promotion solution they can imagine — all using our rule-based engine. We believe that rewarding customers and creating incentives are an essential part of building meaningful relationships and we want to make rich, scalable promotion tools available to marketers in companies of all sizes. From our HQ in Berlin, to our offices in Boston, Birmingham and Singapore, Talon.One is made up of over 96 people from over 40 nationalities. Despite our different origins and our spread across the globe, we all have a few things in common — we love creative problem solving, we value independent thought and we want to give developers and marketers the tools they need to create promotions from scratch in a simpler, more intuitive way.
Why Work With Us
Talon.One is the first all-in-one Promotion Engine, and our technology is now the gold standard for promotion micro services. We’re strong advocates of flexibility in our product and the same is true in our working lives. We don’t believe that your job has to be the most important thing in your life. Everyone has unique reasons to feel inspired by
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