We are seeking a customer-focused and technically skilled Technology User Support Specialist to provide front-line support for both software and system-related issues across the organization. This role emphasizes software troubleshooting, user guidance, and issue escalation, while also supporting basic hardware and device setup. The ideal candidate will be a strong communicator with a passion for helping others navigate technology effectively and efficiently.
Key Responsibilities
- Serve as the primary contact for user support requests related to software applications, cloud platforms, and system access.
- Troubleshoot and resolve issues involving software functionality, user permissions, and performance across enterprise systems (e.g., ERP, CRM, field service platforms).
- Escalate complex or unresolved issues to internal IT teams or external vendors, ensuring timely follow-up and resolution.
- Provide support for basic hardware setup and configuration (e.g., laptops, mobile devices, peripherals), with a focus on enabling software usability.
- Assist with onboarding and offboarding processes, including account setup, software provisioning, and user training.
- Document support interactions, resolutions, and patterns in the ticketing system to support continuous improvement.
- Educate users on software best practices, updates, and security protocols.
- Participate in system rollouts, testing, and user acceptance activities as needed.
- Manage hardware requests and hardware ordering process.
- Monitor the movement and status of technology assets from procurement to disposition.
- Oversee and document of all inventory changes, including incoming and outgoing shipments, and updating inventory records.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 2+ years of experience in a user support, help desk, or software support role.
- Strong working knowledge of Microsoft 365, cloud-based platforms, and enterprise software systems.
- Familiarity with ticketing systems, remote support tools, and basic networking concepts.
- Excellent troubleshooting, documentation, and interpersonal communication skills.
- Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
Why Join Us?
- Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
- Hybrid flexibility
- Career growth opportunities through training and development.
- Competitive base pay, commission, and bi-annual employee incentives.
- 401k with employer match.
- Collaborative and innovative work environment
Fine Print: Upon offer you will be subject to a pre-employment background check, Education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review.
Top Skills
What We Do
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. Our vision is a timeless responsibility to elevate people's lives through water.
The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live work, and play.
We are a group of 34 Culligan Water dealerships in 10 different states and nearly 600 employees. Founded in 1946, our dealership and headquarters is located in Minnetonka, Minnesota. We serve a large geographic portion of Minneapolis and the surrounding suburbs. We have dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. Our dealerships are locally run by employees who are a part of the communities that they serve.
We offer the best drinking water and the largest variety of water treatment products and services available for your home or business including water softeners, water filtration systems, reverse osmosis drinking water systems, delivered bottled water, softener salt delivery, equipment installation, and repair service. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
We strive to deliver the gold standard in our industry and set the tone for professionalism and development. If you are looking for an opportunity to grow your career, you could be one of our people here at Culligan Water.
