Ariel Investments is a premier, boutique, asset management firm. Our primary goal is to drive exceptional investment returns by bringing diverse perspectives together. The only way to beat a benchmark is to not look like one. As value investors, our thinking is deliberate and unconventional. We offer an independent, patient investing approach and aim to deliver excellence in any environment. We uphold our fiduciary responsibility to every shareholder, no matter how big or small.
At Ariel, we strongly believe that teamwork yields results—which is why we have Co-CEOs. John W. Rogers, Jr. and Mellody Hobson share a desire to cultivate leaders who are curious, focused and disciplined. We are nimble and efficient. Our drive is fanatical and intentional. Everyone plays their position, and each contribution is critical to our firm’s success. We seek subject matter experts who are unapologetically themselves. We encourage our employees to reach their full potential and we give them the runway to do so.
After four decades of active investing, we remain committed to our clients, our teammates and our community. We strive to be best-in-class investors and pioneer a path for those who entrust us with their financial future.
Position Summary:
Ariel Investments is seeking a skilled and proactive Technology Support Specialist to join our Chicago office, reporting to the Technology Support Manager. This role is essential not only in delivering best-in-class technical support but also in contributing to high-impact technology initiatives across the organization. The ideal candidate will take full ownership of support issues from initiation to resolution, while also playing an active role in critical project work, including system upgrades, platform integrations, and enterprise-wide deployments. This position offers the opportunity to collaborate with cross-functional teams and help shape the end-user experience for all Ariel team members.
Responsibilities:
- Deliver exceptional deskside and remote support to team members in our Chicago and New York offices
- Must be available to work onsite in the Chicago office five days a week
- Proactively follow up on IT service requests and problem tickets, ensuring timely and complete resolution
- Provide installation, configuration, maintenance, and troubleshooting for hardware, software, A/V systems, networks, printers, and peripherals
- Manage the transition and support of Windows 11 across the enterprise, ensuring a smooth transition and optimal performance
- Facilitate the adoption of Microsoft Copilot throughout the Office 365 suite, empowering users to improve productivity with AI-driven features
- Document incidents and resolutions in alignment with ITIL standards
- Provide technical training and guidance to end users as needed
- Must be available to work onsite in the Chicago office five days a week
- Standard working hours are Monday through Friday, 8:30 AM to 5:00 PM CT
- Occasional after-hours work may be required; any such time will be recouped in accordance with company policy
Qualifications:
- 5+ years of hands-on technical support experience in a corporate environment
- Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent experience.
- Prior experience in the financial services industry is required.
- Proven ability to support high-profile users, including traders, portfolio managers, and executives.
- Familiarity with front-office technologies such as Order Management Systems, market data platforms, and public cloud solutions is a plus.
- Strong experience supporting Windows 11 and managing enterprise device fleets.
- Excellent communication skills, a self-starter attitude, and a collaborative mindset.
- Recognized as a strong culture carrier and advocate for continuous improvement.
- Technical proficiency in the following areas:
- Microsoft Intune: Application packaging, deployment, and policy management.
- Microsoft Entra ID/Azure AD: User and device identity management and access control.
- Microsoft SharePoint: Administration and support for collaboration and document management.
- JAMF: MacOS device management, deployment, and policy enforcement.
- Microsoft Teams Rooms: Setup, configuration, and support for meeting room technology.
- Microsoft Office 365 Suite: Administration and end-user support across Outlook, Word, Excel, PowerPoint, and Teams.
Compliance:
Ariel employees, including the incumbent(s) in this position, are required to: (1) read and strictly adhere to all compliance policies and procedures of the various Ariel entities, as applicable; and (2) work together with their colleagues, including the CCO, to resolve compliance issues.
Equal Opportunity Employer / Diversity:
Ariel celebrates diversity and practices inclusion as a way to get work done – it’s in our DNA. As an equal opportunity employer, employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, marital status, parental status (including pregnancy), disability, perceived disability, veteran status, status of military discharge, or any other basis under federal, state, or local law. Ariel prohibits discrimination against an applicant or employee because of their actual or perceived protected characteristic(s), and is committed to recruiting, retaining, and developing a diverse group of talented applicants, and to providing employees with a workplace free from discrimination and/or harassment.
Equal employment opportunity takes place in all employment practices, including recruiting, hiring, promotion, demotion, compensation, and termination. The firm seeks to uphold an inclusive culture where diversity is recognized and valued. As such, Ariel provides employees a robust benefits package that includes:
- Coverage for same-sex partner (domestic or spouse)
- Coverage for children (natural born, step, adopted or foster)
- Fully paid medical insurance that covers fertility treatments, gender affirmation
- Employer contributions to a Health Savings Account
- Maternity leave at 100% pay (12 weeks)
- Paid Parental Leave (up to 12 weeks depending on tenure)
Lastly, all employees have access to Ariel-sponsored educational, training, and recreational activities.
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What We Do
Ariel Investments is headquartered in Chicago, with offices in New York City, San Francisco, and Sydney. We serve individual and institutional investors through our no-load mutual funds and separate accounts. Since our founding in 1983, we have been disciplined long-term investors. This defining characteristic is the cornerstone of our investment philosophy, and symbolized by our turtle logo and the firm’s motto, “slow and steady wins the race.”
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