Technology Support [Multiple Positions Available]

Posted 4 Hours Ago
Be an Early Applicant
Plano, TX, USA
Hybrid
Mid level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Provide support and maintenance for Linux and Java RDBMS cloud applications. Monitor Control-M/Autosys batch jobs, troubleshoot incidents, manage production deployments and releases, apply DevOps practices, automate ETL with Python and shell scripting, implement monitoring and observability, and collaborate with development and infrastructure teams.
Summary Generated by Built In

DESCRIPTION:

Duties: Responsible for the resolution of all user and technology issues. Support and maintain various Linux and Java RDBMS based applications on cloud platform. Monitor and troubleshoot batch jobs that are scheduled in Control-M and Autosys. Coordinate and execute all software deployments into the production environment. Liaise with application development and infrastructure teams for ongoing development, production activity and release management. Maintain responsibility for major production incidents and work closely with other technology teams to resolve business-impacting issues. Proactively improve the quality of systems and services and increase business value. Apply DevOps practices to the entire software development life cycle and build, evolve, and operate rapidly changing resilient systems at scale. Manage the relationship between the operational users and the technology department through service review meetings and serving as a key point of escalation for technology issues or concerns within the operational areas.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Computer Science, Computer Engineering or related field of study plus 3 years of experience in the job offered or as Technology Support, Software Developer, Application Development, or related occupation. The employer will alternatively accept a Bachelor's degree in Computer Science, Computer Engineering or related field of study plus 5 years of experience in the job offered or as Technology Support, Software Developer, Application Development, or related occupation.

Skills Required: This position requires experience with the following: Developing and maintaining Python applications for data manipulation, web scraping, and API integration using Pandas, BeautifulSoup, Requests, SQLAlchemy, Pymssql, PyODBC, Logging, Subprocess, JSON, OS, SYS, and NumPy libraries; Debugging and optimizing Python code and analyzing complex problems and automating workflow solutions using Python; Shell scripting for automation and ETL; Integrating Shell scripts with SQL databases and command-line tools for query execution and database management; Troubleshooting and tuning SQL queries on MSSQL, Oracle PLSQL, Cassandra, and Snowflake; Observability utilizing AWS CloudWatch for system monitoring, logging, alerting, and dashboard configuration; Designing and implementing monitoring solutions using ITRS Geneos; Datadog for alerting, notification systems, and threshold configuration; Splunk for security monitoring, log management, and analysis; Grafana and Dynatrace for system performance analysis and optimization; Designing and implementing recovery strategies to maintain data integrity and availability during system failures; Building microservices architectures with Python, Shell scripting, and SQL; Implementing secure file transfer protocols and ensuring compliance with EDI transactions and translations; Using AWS EC2, S3, REDIS, Lambda, SQS, Kafka, Spark ETL, Neo4j, Aurora RDS services and EKS for instance selection, configuration, and deployment; Implementing container orchestration and management using AWS EKS; Facilitating the deployment, scaling, and operation of containerized applications in Kubernetes; Developing secure web applications and RESTful APIs with Python frameworks Flask or Django with secure service communication; Configuring and maintaining CI/CD pipelines with Argo Scheduler; Automating deployment of Java-based application software changes; Conducting performance analysis and tuning using monitoring tools to identify bottlenecks and implementing solutions; Operating large-scale distributed systems and microservices for compliance and security best practices in cloud environments; Researching stock market indices, portfolio analytics, and PnL reporting.  

Job Location: 8181 Communications Pkwy, Plano, TX 75024.

Full-Time.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • Master's degree in Computer Science, Computer Engineering or related field plus 3 years experience OR Bachelor's degree plus 5 years experience in Technology Support, Software Developer, or Application Development.
  • Support and maintain Linux and Java RDBMS-based applications on cloud platforms.
  • Monitor and troubleshoot scheduled batch jobs using Control-M and Autosys.
  • Coordinate and execute software deployments into production and manage release activities.
  • Develop and maintain Python applications using Pandas, BeautifulSoup, Requests, SQLAlchemy, Pymssql, PyODBC, Logging, Subprocess, JSON, OS, SYS, and NumPy.
  • Shell scripting for automation and ETL, including integration with SQL databases and command-line tools.
  • Troubleshoot and tune SQL queries on MSSQL, Oracle PLSQL, Cassandra, and Snowflake.
  • Observability and monitoring experience with AWS CloudWatch, ITRS Geneos, Datadog, Splunk, Grafana, and Dynatrace.
  • Design and implement recovery strategies to maintain data integrity and availability during failures.
  • Build microservices architectures and secure RESTful APIs using Python (Flask or Django), Shell scripting, and SQL.
  • Implement secure file transfer protocols and ensure compliance with EDI transactions and translations.
  • Experience with AWS services: EC2, S3, Redis, Lambda, SQS, Kafka, Spark ETL, Neo4j, Aurora RDS, and EKS.
  • Implement container orchestration and management using Kubernetes/EKS and operate containerized applications at scale.
  • Configure and maintain CI/CD pipelines with Argo Scheduler and automate deployment of Java-based applications.
  • Operate large-scale distributed systems, manage major production incidents, and work with multiple technology teams for resolution.

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
  • Retirement Support A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
  • Leave & Time Off Breadth Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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