Make an impact at scale with JPMorgan Chase. As a Technology Support Lead, you'll lead critical IT Asset Management and Logistics operations, oversee data quality initiatives, drive automation, and influence global technology processes. This is an excellent opportunity for a technology operations professional looking to combine people leadership, strategic problem solving, and enterprise-wide operational transformation.
As a Technology Support Lead at JPMorganChase in Corporate – IT Asset Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems. In this role this expertise will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure seamless user experience.
Job responsibilities
- Supports the IT Asset Management & Logistics team through daily leadership, coaching, and operational oversight.
- Serves as the primary liaison for data quality, coordinating efforts across departments to identify, investigate, and resolve data discrepancies while promoting adherence to established standards and processes.
- Monitors global operational performance through daily reporting, ensuring timely data quality resolution and/or escalation.
- Leads data quality automation efforts to increase efficiency and improve data integrity across operational processes.
- Provide operational expertise, guidance, and training to global stakeholders and peers to drive consistency and standardization.
- Oversees the receipt, storage, and disposition of technology assets, ensuring compliance throughout the asset lifecycle.
- Ensures accurate and timely updates to IT Asset Management systems, inventory repositories, workflow tools, and operational databases.
- Maintains compliance with all audit and operational requirements through documented controls and procedures.
- Partners with stakeholders to identify risks, assess operational effectiveness, and implement corrective actions to improve data quality.
- Reviews operational reporting, inventory accuracy, asset lifecycle metrics, and process compliance to support decision-making and continuous improvement.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Strong leadership and people management skills.
- Expert knowledge of Asset Management and Ticketing Systems.
- Strong knowledge of risk, compliance standards, and operational controls.
- Ability to identify and mitigate risks associated with asset management activities.
- Ability to lead and oversee project initiatives from design through handover.
- Skilled in service delivery management within a large-scale and diverse environment, including incident management, escalation procedures, and project delivery disciplines.
- Experience managing third-party vendors and third-party delivered services.
- Self-motivated, organized, detail-oriented, with strong communication skills and the ability to work independently and collaboratively within a team.
Preferred qualifications, capabilities, and skills
- Strong communication skills to effectively engage with management and stakeholders.
- Deep understanding of IT asset management tools, systems, and processes.
- Demonstrate success in managing complex asset management projects and initiatives.
- Demonstrates the ability to manage risks and ensure compliance with regulatory requirements.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong leadership and people management skills
- Expert knowledge of asset management and ticketing systems
- Strong knowledge of risk, compliance standards, and operational controls
- Ability to identify and mitigate risks associated with asset management activities
- Ability to lead and oversee project initiatives from design through handover
- Experience with service delivery management, incident management, escalation procedures, and project delivery in large-scale environments
- Experience managing third-party vendors and third-party delivered services
- Strong communication, organization, attention to detail, independence, and collaboration skills
- Strong communication skills for engaging management and stakeholders
- Deep understanding of IT asset management tools, systems, and processes
- Success managing complex asset management projects and initiatives
- Ability to manage risks and ensure compliance with regulatory requirements
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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