As a Technology Support Lead at JPMorganChase within the Cybersecurity & Technology Controls Incident Management & Response team, you will serve as a critical member of our Global Incident Command Center and Security Operations Center, providing 24/7 incident management and response support. You will execute the firm-wide Cybersecurity Incident Management Playbook, orchestrating actions across the full lifecycle of cybersecurity events to prevent or minimize impact to the firm. This role places you at the intersection of technology, security, and business continuity — collaborating with global teams to safeguard the firm's infrastructure against evolving threats. If you are passionate about cybersecurity, thrive under pressure, and are committed to continuous improvement, this is your opportunity to make a meaningful impact at scale.
Job Responsibilities
- Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC) and Security Operations Center (SOC), providing 24/7 support for incident management and response.
- Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.
- Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure.
- Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents.
- Utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products.
- Work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.
- Analyze operational metrics to identify process improvements and deliver constructive feedback to the team.
- Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development.
Required Qualifications, Capabilities, and Skills
- Formal training or certification on technology support concepts and 5+ years applied experience
- Minimum of five years of experience in an Incident Management or Incident Response function in an enterprise environment.
- Demonstrated command and control, documentation, and communication skills in previous roles.
- Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.
- Ability to work closely with business, technology, and project management partners to execute projects and improvements for the CTC IMR team.
- Strong understanding of the ITIL framework and experience with incident management tools.
- Basic understanding of various operating systems, network fundamentals, cyber tools, and cloud architecture.
- High-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain.
- Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues.
- Ability to influence senior technology managers across organizational boundaries through formal and informal channels.
Proactive with a strong bias for action, naturally inquisitive, and committed to continuous improvement.
Preferred Qualifications, Capabilities, and Skills
- Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented.
- Ability to use available mainstream AI tools to increase productivity and innovate existing processes.
- ITIL Certification.
- Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate.
- Awareness of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing, and Vulnerability Management.
- Experience with delivering constructive feedback to a team on a continuous basis.
#CTC
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification on technology support concepts and 5+ years applied experience
- Minimum five years experience in Incident Management or Incident Response in an enterprise environment
- Demonstrated command and control, documentation, and communication skills
- Experience communicating technical topics in writing and verbally to senior management
- Ability to work with business, technology, and project management partners to execute projects and improvements
- Strong understanding of the ITIL framework and experience with incident management tools
- Basic understanding of various operating systems, network fundamentals, cyber tools, and cloud architecture
- High-level understanding of cybersecurity attack frameworks such as MITRE ATT&CK and Cyber Kill Chain
- Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate
- Ability to influence senior technology managers across organizational boundaries
- Proactive, bias for action, inquisitive, committed to continuous improvement
- Ability to multitask and prioritize in stressful environments
- Ability to use mainstream AI tools to increase productivity and innovate processes
- ITIL Certification
- Baseline cybersecurity certifications (e.g., Security+, Google Cybersecurity Certificate)
- Awareness of interconnecting cybersecurity teams (Forensics, Threat Intel, Pen Testing, Vulnerability Management)
- Experience delivering constructive feedback to a team on a continuous basis
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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