Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
Applies technical expertise and problem-solving methodologies to projects of moderate scope
Drives a workstream or project consisting of one or more infrastructure engineering technologies
Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.
Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities. Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.
Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.
Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).
Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.
Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated experience delivering AI-driven solutions to manage a large IBM MQ estate—building or operationalizing log/metric correlation, anomaly detection, and forecasting to identify and resolve issues, accelerate incident triage, root cause analysis.
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.
Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline.
Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity.
Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations.
Preferred qualifications, capabilities, and skills
Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting
Practical experience with public cloud
Shift / on-call / follow-the-sun expectations
This role participates in a 24x7 follow-the-sun operating model with a global team across different APAC,EMEA and NA regions and requires working a defined shift pattern.
The specialist will support on-call and/or escalation coverage as required to meet service reliability objectives, including incident response for high-severity events and coordination during maintenance or resilience testing windows.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years troubleshooting, resolving, and maintaining IT services
- Experience delivering AI-driven solutions for managing a large IBM MQ estate (log/metric correlation, anomaly detection, forecasting)
- Hands-on IBM MQ administration and incident response in enterprise production secure environments
- Experience managing applications/infrastructure in large-scale environments on-premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing ITIL processes
- Working knowledge of Unix and/or Windows system administration (process, filesystem, certificate stores, networking fundamentals)
- Strong problem determination, structured troubleshooting, and ability to perform under time pressure
- Strong written and verbal communication; ability to coordinate across distributed teams and manage customer expectations
- Participate in 24x7 follow-the-sun shift pattern and provide on-call/escalation coverage for incident response
- Working knowledge of Python, Java, and/or automation scripting
- Practical experience with public cloud
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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