Technology Support Lead - High Growth Tech

Job Description
Posting Description
If you're a strategic leader that is passionate about client service and being at the forefront of emerging payments solutions, you've found the right team.
As a Technology Support Lead within High Growth Tech in Manila, you will focus on leading the support for complex integrated and connected solutions including APIs that create seamless connected experiences, Transmissions, ACH, H2H, Merchant Services, Blockchain, JPMorgan Wallet, a scalable virtual sub-ledger solution, and Concourse and Embedded solutions that simplify the payables process for our clients.
Job responsibilities:

• Provide oversight of global resources (managers and individual contributors) that perform service and operational activities, ensuring allocated work is completed and managed appropriately, meeting and exceeding KPIs.
• Provide strategic leadership, driving support strategies that meet the changing needs of our clients and the business. Examining industry trends to anticipate future needs.
• Own team readiness, ensuring departmental policies, procedures, and other reference resources are well maintained and up to date.
• Drive service improvements that improve the client experience, simplifying engagement, reducing friction, and promoting self-service.
• Serve as a point of contact for business partners in other functional groups.
• Lead projects and initiatives that support the broader business, beyond functional responsibilities.
• Serve as an escalation point of contact for critical client issues or platform outages, interfacing directly with clients as needed.

Required qualifications, capabilities, and skills:

• At least 10 years of people/operations management, managing managers, and relevant work experience in client and technical support.
• Strong oral and written communication skills, with a proven ability to communicate and interact with senior level management and translate complex requirements into simple guidance.
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and prioritize across tactical and strategic initiatives
• Able to analyze, interpret, and create visualizations in order to report data in various formats to meet client and stakeholder needs.
• Ability to lead and influence as part of a global team, cultivating relationships with business partners in order to achieve business goals.
• Demonstrating strong leadership and interpersonal skills, with proven ability to mentor and coach team members to drive development.
• Possess strategic vision, able to foresee and solve for future challenges.

Preferred qualifications, capabilities, and skills:

• Demonstrated technical aptitude, able to understand complex technical concepts quickly.
• Strong Risk and Controls acumen.
• Payments experience

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.