As a Manager of Site Reliability Engineering at JPMorganChase within Global Research, you oversee your team’s daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization’s strategy and contribute to overall planning.
Job responsibilities
- Ensures your team proactively contributes to knowledge-sharing across the JPMorganChase technology community and shares relevant technical knowledge and leadership to projects of moderate complexity
- Drives team adoption of enterprise-authorized AI capabilities within the work environment to improve reliability delivery speed and operational efficiency (e.g., drafting/runbook hygiene, incident learning capture, and backlog prioritization), with human-in-the-loop validation and appropriate handling of sensitive data.
- Influences the adoption of the site reliability customer centric mindset through the organization by embodying the culture and best practices
- Educates your Product Owner, Dev Leads, and developers on service level objectives, service level indicators, and error budget policies
- Establishes reasonable service level objectives and error budgets with your customers through partnership with your cross functional stakeholders
- Manages direct team day-to-day activities, escalates issues to necessary stakeholders in a timely fashion, and engages team members to identify solutions and create action plans
- Establishes reuse-first practices for AI-assisted workflows across team delivery and operational routines, reinforcing resiliency and security expectations and ensuring traceability/auditability of changes.
- Demonstrates personal and professional resilience, navigating difficult situations with composure and tact
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
- Draws on a deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
- Experience leading a team in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to set team-level expectations for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.
- You can demonstrate how to drive the adoption of site reliability culture and practices within a team
- Has experience leading small teams of technologists and managing projects
- Proficient in at least one programming language such as Python, Java/Spring Boot, .Net
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
- Proficient with continuous integration and continuous delivery tooling
- Experience with container and container orchestration and troubleshooting common networking technologies and issues
Skills Required
- Formal training or certification in site reliability engineering concepts
- 5+ years of applied site reliability engineering experience
- Coaching and mentoring experience
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and site reliability practices
- Experience leading teams in the safe use of enterprise-authorized AI capabilities for reliability engineering workflows
- Ability to establish team expectations for reviewing AI-assisted recommendations and escalating uncertain decisions
- Experience driving adoption of site reliability culture and practices
- Experience leading small teams of technologists and managing projects
- Proficiency in at least one programming language such as Python, Java/Spring Boot, or .NET
- Proficient knowledge of software applications and technical processes in a technical discipline such as Cloud, AI, or Android
- Experience with continuous integration and continuous delivery tooling
- Experience with containers, container orchestration, and troubleshooting networking technologies and issues
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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