Technology Support III- Linux Administrator

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Platforms, you utilize strong knowledge of Operating Systems specifically Red Hat Enterprise Linux, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications that run on the Linux estate.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Utilizes technical expertise and problem-solving techniques to enhance large-scale system operations, while ensuring comprehensive monitoring of operating systems.
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard incident resolution process
• Partners with application and infrastructure teams to identify potential stability and capacity risks and govern remediation statuses
• Handles major incidents, conducts root cause analysis, and implements scheduled changes within the Linux infrastructure.
• Maintains the overall health of the system and oversees risk management and control measures in the environment.

Required qualifications, capabilities, and skills

• Formal training or certification on Technology Support concepts and 3+ years applied experience
• Hands on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Over seven years of experience in managing large-scale Linux infrastructure, ideally within a financial institution.
• Proficient in Red Hat Enterprise Linux (RHEL) administration, with experience in capacity management, business continuity planning and execution, and engineering, complemented strong troubleshooting skills.
• Deep knowledge of one or more areas of infrastructure engineering such as operating systems [Linux], hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments.
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, ansible etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Proficient in multiple infrastructure technologies and have the operations skills to identify and mitigate difficult and complex technical problems
• Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms, Experience with Capacity management, Resiliency and Business Continuity Planning and execution
• Good knowledge in Splunk, Prometheus and Grafana

Preferred qualifications, capabilities, and skills

• Working experience in Financial Institutions, Knowledge of Linux System Administration, DevOps and Site Reliability Engineer related experience.
• Experience with multi-tiered application architecture. A proven track record of developing and implementing IT strategy and plans
• Familiarity with agile development methodologies and development tools such as JIRA, GIT & Bit Bucket
• Experience / Certification on AWS will be an added advantage

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.