Join us to make a direct impact on our technology operations and help shape the future of Employer Platforms. You’ll have the opportunity to grow your skills, collaborate with talented peers, and contribute to a culture of innovation and continuous improvement. At JPMorganChase, we value your expertise and commitment to delivering exceptional service. Be part of a team where your ideas and dedication are recognized and rewarded.
As a Technology Support III in Employer Platforms, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems. Your efforts will lead to a seamless user experience and a strong, collaborative team environment.
Job Responsibilities:
- Comply with service delivery and technology policies, standards, and procedures.
- Meet SLAs across Incident, Problem, Change, and Request Management.
- Perform due diligence on all changes impacting the location, reviewing details for potential impacts.
- Execute and enforce key processes, including Asset Management and Media Management.
- Maintain Technology Rooms and all spaces in a secure, orderly condition.
- Escalate issues promptly to Technology Leads and relevant service owners.
- Partner with peers across locations on troubleshooting and cross-location initiatives.
- Deliver the Vulnerability Management lifecycle, including identification, reporting, and remediation.
- Support Technology Leads in improving productivity, cost effectiveness, and value.
- Provide problem management support for recurring incidents, ensuring root-cause analysis and corrective actions.
- Deliver high-quality end-user support with professionalism and clear communication.
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree in a technology-related field or equivalent practical experience.
- Experience across multiple technologies and complex, large-scale, cross-functional project, production, or service delivery and client support.
- Background supporting product areas such as storage, standard voice, voice recording, network, rack & stack, and cabling management.
- Working understanding of AI and cloud technologies.
- Ability to maintain inventories and complete control checks accurately and on time.
- Strong customer focus and commitment to improving employee experience.
Preferred Qualifications, Capabilities, and Skills:
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Experience in financial services or large enterprise environments.
- Exposure to trader voice systems.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Bachelor's degree in a technology-related field or equivalent practical experience.
- Experience across multiple technologies and complex, large-scale, cross-functional project, production, or service delivery and client support.
- Background supporting product areas such as storage, standard voice, voice recording, network, rack & stack, and cabling management.
- Working understanding of AI and cloud technologies.
- Ability to maintain inventories and complete control checks accurately and on time.
- Strong customer focus and commitment to improving employee experience.
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Experience in financial services or large enterprise environments.
- Exposure to trader voice systems.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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