Technology Support II

Job Description: Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.
As a Technology Support II (ASSOC) at JPMorgan Chase within the Accelerator, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.
Job responsibilities:

• Diagnose and resolve macOS hardware and software issues as the primary point of contact.
• Assist with the deployment, setup, and troubleshooting of Apple devices using Jamf Pro.
• Maintain an accurate inventory of assets and peripherals.
• Support the day-to-day maintenance and administration of Atlassian Cloud (Jira/Confluence).
• Execute user onboarding, offboarding, password resets, and MFA troubleshooting within Entra ID and Google Workspace.
• Monitor and troubleshoot security tools, including Netskope and Crowdstrike.
• Ensure all end-user devices remain compliant with organizational security policies.
• Assist the Lead in identifying and reporting potential security incidents or vulnerabilities.
• Provide high-quality, "white-glove" customer service and clear communication on ticket status.
• Manage the support queue effectively, prioritizing urgent issues.
• Create and maintain clear, concise technical documentation and user "How-To" guides in Confluence.

Required qualifications, capabilities and skills

• Proven experience in a Service Desk or Technical Support role.
• Proven experience troubleshooting macOS in a corporate environment.
• Administrative experience in Atlassian Cloud, Google Workspace, and Entra ID.
• A foundational understanding of Data Loss Prevention (DLP) and web filtering concepts.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• A "can-do" attitude with a strong desire to learn new technologies and automate repetitive tasks.

Preferred qualifications, capabilities and skills

• Exposure to or interest in learning PowerShell or Bash to assist with automation