Technology Support Engineer

Posted 3 Days Ago
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2 Locations
In-Office
5-7 Annually
Senior level
Information Technology
The Role
The Technology Support Engineer resolves incidents across business systems, handles Autosys job scheduling, and collaborates with teams on operational stability and problem resolution.
Summary Generated by Built In
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Autosys Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles and Responsibilities: * Develop, configure, and manage Autosys job schedules according to business requirements. * Create, modify, and troubleshoot Autosys job definitions (Box jobs, Command jobs, File watcher jobs, etc.). * Monitor job executions, identify issues, and proactively resolve job failures to minimize downtime. * Coordinate with application teams and stakeholders to understand job dependencies and scheduling needs. * Maintain job documentation, including job flows, dependencies, and schedules. * Implement job automation and optimization to improve batch processing efficiency. * Ensure compliance with change management and audit requirements. * Collaborate with cross-functional teams for job deployment and environment management. * Provide support during production incidents and participate in root cause analysis. * Assist in capacity planning and performance tuning of batch jobs. Professional and Technical Skills: * Strong knowledge of Autosys job scheduling and batch processing concepts. * Experience with Autosys utilities (autouxlog, autorep, jil, sendevent). * Ability to write and debug shell scripts or batch scripts for job automation. * Familiarity with Unix/Linux operating systems and basic commands. * Good understanding of job dependencies, calendar schedules, and time zones. * Strong troubleshooting and problem-solving skills. * Experience with change management and production support processes. * Effective communication skills to coordinate with technical and business teams. * Experience with other scheduling tools or monitoring tools (optional but preferred). Additional Information: The candidate should have a minimum of 5-7 years in Autosys Scheduler & Administration Good to Have Skills : Shell Scripting Programming Language Job Requirements: Python * Certifications in Autosys or related scheduling tools (optional). * Exposure to scripting languages like Python, Perl, or PowerShell. * Understanding of ETL processes, file transfer, cloud and integration with job scheduling. * Knowledge of ITIL processes and IT operations.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Top Skills

Autosys
Python
Shell Scripting
Unix/Linux
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The Company
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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