Application Support Engineer

Reposted 4 Days Ago
Be an Early Applicant
Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Information Technology
The Role
Resolve incidents and problems across Linux-based business systems to maintain operational stability. Create and implement RFCs, update knowledge base articles, coordinate with vendors and service management, lead and mentor the team, and drive cross-team decisions and documentation to improve troubleshooting and service delivery.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Linux Architecture
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
A seasoned Linux Infrastructure Lead/Architect with 8+ years of enterprise experience, providing strategic technical leadership across L2 and L3 operations. This role is accountable for the overall health, architecture, security, and evolution of the Linux infrastructure landscape. The incumbent will drive cloud-native and hybrid cloud strategies, establish governance frameworks, and serve as the primary technical authority for Linux platforms within the organisation.

Roles & Responsibilities:
Strategic Leadership & Architecture
- Define and own the Linux infrastructure architecture strategy aligned with business and IT objectives.
- Design scalable, highly available, and fault-tolerant Linux environments across on-premises, hybrid, and multi-cloud landscapes.
- Lead proof-of-concepts, and technology evaluations.
- Drive platform modernisation initiatives including containerisation, immutable infrastructure, and cloud-native operations.
- Participate in Linux infrastructure roadmap discussion and present constructive suggestions to stakeholders.
- L3 Expert Operations
- Serve as the ultimate technical escalation authority for critical P1/P2 Linux incidents.
- Lead major incident bridges coordinate resolution across teams and vendors.
- Perform forensic analysis of complex failures spanning kernel, storage, network, and security layers.
- Define RCA standards ensure systemic issues are addressed through architectural improvements.
- Own disaster recovery planning, testing, and execution for Linux infrastructure.
- Establish capacity planning models and enforce SLA/OLA commitments.
- Red Hat Ecosystem – Expert Level
- Govern the enterprise RHEL lifecycle management strategy using Red Hat Satellite.
- Lead large-scale RHEL migrations, version upgrades (in-place and greenfield), and standardisation projects.
- Design and operate multi-site RHEL HA clusters and geo-redundant configurations.
- Cloud & Hybrid Infrastructure – AWS Expert
- Architect AWS landing zones and account structures for Linux workloads.
- Design multi-region and multi-AZ deployments implement DR on AWS using Route 53, RDS, and replication.
- Govern AWS IAM at enterprise scale: SCPs, permission boundaries, and federated access.
- Lead cloud cost governance: Savings Plans, reserved capacity, and cost allocation strategies.
- Well versed in AWS compliance-driven Linux operations.
- Evaluate and adopt AWS-native services to reduce infrastructure management overhead.
- Automation, DevOps & SRE Practices
- Establish and manage infrastructure-as-code (IaC) framework using Terraform, Ansible, and CloudFormation.
- Manage CI/CD pipeline driven infrastructure code deployments
- Exposure to SRE practices will be a plus. SLOs, error budgets, toil reduction, and chaos engineering.
- Evaluate and adopt emerging automation tools (event-driven automation, AIOps).
- Drive integration between ITSM, monitoring, and automation for self-healing infrastructure.
- People, Process & Governance
- Lead, mentor, and develop a team of Linux administrators.
- Define hiring criteria, conduct technical interviews, and contribute to workforce planning.
- Establish operational governance: change management, CMDB accuracy, and compliance reporting.
- Own vendor management for infrastructure tooling and managed service providers.
- Represent the Linux infrastructure team in architectural review boards, audits, and steering committees.
REQUIRED CERTIFICATIONS (MANDATORY / STRONGLY PREFERRED)
- RHCSA + RHCE – required
- RHCA (Red Hat Certified Architect) – strongly preferred
- Red Hat Specialist certifications (e.g., RHCS in High Availability, Ansible Automation) – desirable
- AWS Certified Solutions Architect – Professional – required or to be achieved within 6 months
- AWS Certified DevOps Engineer – Professional – desirable
- ITIL v4 Foundation – desirable

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Linux Architecture.
- Strong knowledge of system administration and troubleshooting within Linux environments.
- Experience in managing and implementing Requests for Change to support system upgrades and maintenance.
- Ability to analyze complex technical issues and develop effective solutions.
- Familiarity with incident and problem management processes to ensure operational stability.
- Excellent communication skills to collaborate effectively with vendors and cross-functional teams.

Additional Information:
- The candidate should have minimum 5 years of experience in Linux Architecture.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Proficiency in Linux Architecture
  • System administration and troubleshooting in Linux environments
  • Experience managing and implementing Requests for Change (RFC)
  • Familiarity with incident and problem management processes
  • Ability to analyze complex technical issues and develop effective solutions
  • Excellent communication skills to collaborate with vendors and cross-functional teams
  • Minimum 5 years of experience in Linux Architecture
  • 15 years full time education
  • Team leadership, SME responsibilities, and mentoring junior team members

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

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The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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