Embark on a transformative journey in technology risk management at a leading financial firm. You will help shape how we deliver a resilient, high-quality technology experience to some of our most strategic, highest-revenue clients. You will work with partners across regions and functions to strengthen operational excellence, enable change safely, and ensure outcomes align with regulatory expectations and business goals.
As a Technology Support Director at JPMorganChase within the Commercial & Investment Bank Premier Client Technology team, you will lead a team that supports the firm’s most strategic clients within Payments and Global Banking. You will drive global coverage strategy and execution across the United States, Latin America, Asia Pacific, and Europe, Middle East and Africa, ensuring consistent client engagement, disciplined issue management, and strong risk and controls practices.
Job responsibilities
- Lead a global technology support team focused on service health, operational excellence, and a seamless client experience for strategic Payments and Global Banking clients.
- Partner with product, sales, implementation, and service teams to deliver measurable improvements in client outcomes and service performance.
- Monitor systems performance (trends, health, client activity, and service metrics) and drive actions that improve stability, responsiveness, and client satisfaction.
- Establish consistent operating routines across regions for onboarding readiness, implementation support, and ongoing service management.
- Drive operational rigor in incident management, problem management, service recovery, and continuous improvement across regions.
- Ensure effective governance over client engagements and escalations, coordinating with Compliance, Risk, Legal, and Operations as needed.
- Promote a culture of conduct excellence, operational discipline, and strong controls aligned to policies and procedures.
- Build strong partnerships with regional leaders and cross-functional stakeholders to align on strategy, resources, priorities, and client outcomes.
- Prepare and deliver executive-ready updates on portfolio performance, key risks, strategic initiatives, and priority actions.
- Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across support operations to accelerate incident insights and operational reporting, with human-in-the-loop validation and appropriate handling of sensitive data.
- Establishes governance standards for AI-assisted workflows used in incident/problem/change processes (including documentation and trend analysis), ensuring traceability/auditability and alignment to resiliency and security expectations.
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated experience leading teams in a client-facing technology support, service delivery, relationship management, or commercial leadership role within financial services.
- Proven ability to manage complex, high-value client relationships and influence senior client stakeholders.
- Experience operating in a global, matrixed environment across multiple regions and cultures.
- Strong risk and controls mindset, including experience partnering effectively with control functions and adhering to policies and procedures.
- Experience leading disciplined issue management practices, including escalation management and service recovery.
- Excellent communication skills, with ability to synthesize complex topics and present clearly to senior executives and clients.
- Demonstrated experience leading safe use of enterprise-authorized AI capabilities within the work environment within production support workflows, including validation practices and awareness of data sensitivity.
- Ability to define review/approval and escalation expectations for AI-assisted recommendations while maintaining operational, security, and auditability outcomes
- Bachelor’s degree required.
Preferred qualifications, capabilities, and skills
- Experience supporting multinational corporate clients and coordinating coverage across regions.
- Knowledge of transaction banking and payments solutions, such as cash management, treasury services, liquidity solutions, payables and receivables, and cross-border payments.
- Experience leading through transformation or change, such as operating model buildout, process modernization, or client experience initiatives.
- Demonstrated ability to build and develop talent and foster a high-performance culture.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience leading teams in client-facing technology support, service delivery, relationship management, or commercial leadership within financial services
- Experience managing complex, high-value client relationships and influencing senior client stakeholders
- Experience operating in a global, matrixed environment across multiple regions and cultures
- Strong risk and controls mindset, including experience partnering with control functions and adhering to policies and procedures
- Experience leading disciplined issue management, escalation management, and service recovery
- Excellent communication skills and ability to present complex topics to senior executives and clients
- Experience leading safe use of enterprise-authorized AI capabilities in production support workflows, including validation and data-sensitivity practices
- Ability to define review, approval, and escalation expectations for AI-assisted recommendations while maintaining operational, security, and auditability outcomes
- Bachelor's degree
- Experience supporting multinational corporate clients and coordinating coverage across regions
- Knowledge of transaction banking and payments solutions, including cash management, treasury services, liquidity solutions, payables, receivables, and cross-border payments
- Experience leading transformation or change, such as operating model development, process modernization, or client experience initiatives
- Ability to build and develop talent and foster a high-performance culture
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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