The Role
Provides first-line IT support for Windows, Microsoft 365, user accounts, MFA, connectivity, peripherals, and business applications. Coordinates employee onboarding and offboarding, equipment inventory, access administration, telecommunications setup, and ticket documentation. Supports podcasts, webinars, video recordings, basic editing, and content uploads. Escalates complex infrastructure, security, server, networking, and telephony issues while maintaining accurate technology records and following documented procedures.
Summary Generated by Built In
Meta Care — Technology Support & Digital Operations Specialist
Location: [Hybrid / In Office 3-days a week]
Employment Type: Full-Time
Salary Range: depending on experience
Reports To: Senior Systems Administrator / CTO-CIO
Primary Responsibilities
IT Support & Help Desk
Required
Location: [Hybrid / In Office 3-days a week]
Employment Type: Full-Time
Salary Range: depending on experience
Reports To: Senior Systems Administrator / CTO-CIO
Primary Responsibilities
IT Support & Help Desk
- Serve as the first point of contact for routine employee technology issues.
- Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, browsers, printers, peripherals, cameras, microphones, and related applications.
- Assist employees with password resets, account lockouts, MFA and Microsoft Authenticator.
- Resolve common workstations, connectivity, software, and user-access problems.
- Escalate advanced infrastructure, networking, security, or server issues to the Senior Systems Administrator.
- Document support issues and resolutions through Meta Care's IT ticketing system.
- Coordinate IT setup for new employees located throughout the United States.
- Prepare and track laptops and other equipment.
- Conduct remote Day 1 technology onboarding.
- Configure Microsoft 365, Outlook, Teams, OneDrive, shared mailboxes, email signatures and standard applications.
- Assist users with MFA and Microsoft Authenticator enrollment.
- Configure standard Meta Care bookmarks and applications.
- Coordinate access to systems such as UltraVisit, ADP, eFAX and other company applications.
- Configure telecommunications applications and test cameras, microphones and remote connectivity.
- Execute documented employee offboarding procedures, including account/access changes and equipment recovery under established IT policies.
- Maintain accurate onboarding/offboarding and equipment records.
- Perform routine Microsoft 365 user administration.
- Assist with users, licenses, groups, shared mailboxes and permissions.
- Support Outlook, Teams, OneDrive and SharePoint users.
- Assist with MFA enrollment and routine identity-management tasks.
- Administer security-awareness training and scheduled phishing-simulation campaigns under the direction of IT leadership.
- Maintain documentation and assist with periodic access and account reviews.
- Assist with routine NUSO user and phone configuration.
- Set up new users and assigned telephone numbers.
- Configure standard routing, voicemail, hunt groups and failover rules using established procedures.
- Train new employees on the NUSO communications application.
- Maintain Meta Care's telephone-number and routing inventory.
- Escalate complex telephony and routing issues to the Senior Systems Administrator.
- Maintain accurate laptop, monitor, accessory and other technology asset records.
- Coordinate equipment preparation, shipping, assignments and returns.
- Inspect returned equipment and prepare equipment for reuse.
- Track warranty and replacement information.
- Help maintain standardized workstation configurations.
- Assist Meta Care leadership with podcasts, webinars and video presentations.
- Configure microphones, cameras, lighting and recording software.
- Assist with recording Teams/Zoom/video sessions.
- Perform basic editing of recorded video and audio.
- Prepare and upload approved content to YouTube and other designated platforms.
- Assist with titles, descriptions, captions, transcripts, thumbnails and scheduling.
- Maintain an organized archive of company video and audio content.
- Provide technical support during management presentations, webinars and recordings.
Required
- 1–3+ years of IT support, help-desk, desktop support or Microsoft 365 experience.
- Strong working knowledge of Windows and Microsoft Office/Microsoft 365.
- Familiarity with Outlook, Teams and OneDrive.
- Experience troubleshooting common computer and user problems.
- Comfortable working with remote employees.
- Strong customer-service and communication skills.
- Organized and able to follow detailed checklists and procedures.
- Able to work independently and know when an issue should be escalated.
- Comfortable learning new software and cloud-based systems.
- MFA/Authenticator administration experience.
- Microsoft 365 administration experience.
- Microsoft Entra ID/Azure AD familiarity.
- Experience with VoIP or business telephone systems such as NUSO, RingCentral, 8x8 or similar.
- Experience with remote-support tools such as Splashtop.
- Basic cybersecurity/security-awareness experience.
- Experience running phishing simulations or security-awareness campaigns.
- Healthcare or HIPAA-regulated environment experience.
- Experience recording or editing podcasts, webinars or YouTube videos.
- Familiarity with basic video/audio editing tools.
Skills Required
- 1-3+ years of IT support, help-desk, desktop support, or Microsoft 365 experience
- Strong working knowledge of Windows and Microsoft Office/Microsoft 365
- Familiarity with Outlook, Teams, and OneDrive
- Experience troubleshooting common computer and user problems
- Ability to work with remote employees
- Strong customer-service and communication skills
- Organized and able to follow detailed checklists and procedures
- Ability to work independently and determine when issues should be escalated
- Comfort learning new software and cloud-based systems
- MFA/Microsoft Authenticator administration experience
- Microsoft 365 administration experience
- Microsoft Entra ID/Azure AD familiarity
- Experience with VoIP or business telephone systems such as NUSO, RingCentral, or 8x8
- Experience with remote-support tools such as Splashtop
- Basic cybersecurity or security-awareness experience
- Experience running phishing simulations or security-awareness campaigns
- Healthcare or HIPAA-regulated environment experience
- Experience recording or editing podcasts, webinars, or YouTube videos
- Familiarity with basic video/audio editing tools
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The Company
What We Do
Meta Care, Inc. provides healthcare management and operational solutions dedicated to improving patient outcomes and reducing costs. The company offers specialized programs such as Clergy Care and Glucose Guards, alongside SaaS and licensing for custom healthcare software. Their mission is to prioritize patients in the healthcare delivery system through innovative, non-clinical solutions and strategic practice optimization.
