Description
The Technology Strategist is responsible for ensuring the organization has the technology, systems, tools, and support needed to operate efficiently, scale effectively, and achieve strategic objectives. This role leads technology strategy, business system optimization, artificial intelligence and automation initiatives, and enterprise technology projects while serving as the primary liaison between employees, leadership, software vendors, and the Company's third-party IT provider.
Primary (Essential) Duties & Responsibilities
Technology Strategy & Systems Optimization
· Develop and maintain the Company's technology roadmap, ensuring technology priorities align with strategic goals and operational needs.
· Evaluate, implement, and optimize technology solutions that improve efficiency, scalability, collaboration, and business performance.
· Lead the optimization of core business systems, including Yardi, CRM, reporting, and other enterprise platforms.
AI & Automation Leadership
· Identify, implement, and promote the responsible use of artificial intelligence and automation solutions across the organization.
· Develop standards, training, and best practices that support innovation, productivity, and effective adoption of emerging technologies.
Technology Project & Governance Leadership
· Lead technology initiatives, system implementations, upgrades, integrations, and process improvement projects.
· Facilitate the IT Committee and provide leadership with recommendations regarding technology priorities, investments, opportunities, and risks.
Business Partnership & Regional Support
· Partner with leadership, departments, and regional offices to identify technology needs and implement practical solutions that support business objectives.
· Support technology planning related to acquisitions, integrations, office expansions, relocations, and other strategic initiatives.
Third-Party IT & Vendor Management
· Manage relationships with the Company's outsourced IT provider, software vendors, and technology partners.
· Monitor service levels, contracts, project performance, and provider accountability.
User Support & Technology Administration
· Coordinate employee technology support, hardware lifecycle management, user access administration, onboarding, and offboarding activities. Support software licensing, technology standards, and system administration activities.
Training & Adoption
- Support employee training, communication, and adoption of technology solutions and best practices.
Budgeting & Planning Support
- Manage technology budgeting, forecasting, and evaluation of future technology investments.
Other Responsibilities
- Maintain awareness of emerging technology trends, cybersecurity developments, and industry best practices.
- Perform other technology-related duties as assigned.
What We Do
NAI Burns Scalo is a premier commercial real estate services firm headquartered in Pittsburgh, Pennsylvania. Founded in 1956, the company provides a fully integrated platform including brokerage, property management, development, and construction services. With a portfolio exceeding 5 million square feet of assets, it operates with local, regional, and international reach, specializing in commercial real estate solutions.
