About this role
The Digital Solutions team is responsible for the strategy and execution of many of the firm’s collaboration and content management technology solutions. The team is central to BlackRock’s Microsoft 365 enterprise enablement program, improving the employee digital experience as a result. We collaborate with various cross-functional technical teams around the world to deliver secure and scalable technology services.
The Digital Solutions team has three verticals: Productivity, Collaboration and Business Solutions, and aligns it to the Digital Workplace AI organization.
The Role and the impact –
Sitting at the intersection of business, engineering, and enterprise-scale content management, the Collaboration Solutions team is responsible for defining, enhancing, and governing the firm’s collaboration and content platforms — including SharePoint Online, OneDrive, Microsoft Teams, Microsoft Loop, Box, NetDocuments, Diligent Boards, Atlassian Confluence, and other SaaS applications.
As a Product Specialist/Manager, you will shape the evolution of BlackRock’s collaboration ecosystem through datadriven prioritization, AIpowered modernization, strong vendor and systems oversight, and a relentless focus on user experience, governance, and operational resilience. You will contribute directly to the product lifecycle: discovery, requirements, backlog creation, roadmap definition, feature delivery, change enablement, and adoption measurement.
You will partner closely with engineering, information security, compliance, enterprise architecture, and vendor teams to ensure collaboration systems remain scalable, reliable, and compliant — while introducing nextgeneration AI capabilities and connectors that unlock efficiency and enterprise knowledge access.
This is an individual contributor role suited for an experienced midcareer product professional who thrives in a culture of continuous improvement, accountability, highquality, and timely delivery.
The expectations --
Evaluate emerging collaboration, content management, and AI technologies; translate opportunities into enhancements across our product stack and operational processes.
Manage the full product lifecycle across collaboration platforms — backlog creation, user story writing, prioritization, and iterative delivery aligned with business needs.
Drive and maintain product roadmaps, ensuring alignment to enterprise strategy, governance requirements, and crossfunctional dependencies.
Monitor platform performance, security, compliance, and data integrity in partnership with engineering, information security, compliance, and audit stakeholders
Lead usage and adoption analytics across SharePoint, Box, NetDocuments, and related platforms to inform product direction and continuous improvement.
Produce highquality technical documentation, system definitions, business process documentation, and release notes.
Manage vendors and SaaS partners — escalating issues, advocating for enhancements, and ensuring contract and service accountability.
Provide endtoend production support for collaboration systems including outage coordination, stakeholder communications, vendor triage, and rootcause followup.
Contribute to enterprise onboarding, governance, change management, and configuration management processes for collaboration platforms.
What you’ll need --
5–8 years of experience in product management, enterprise technology operations, content management systems, or digital workplace platforms.
Strong communication and stakeholder engagement skills, including partnering with engineering, compliance, legal, UX, and support teams.
Strong knowledge of collaboration technologies — M365, SharePoint Online, Box, NetDocuments, Confluence Wiki, Diligent Boards, and enterprise content governance.
Ability to balance business analysis with technical product management — translating complex feedback into actionable requirements.
A continuous-improvement mindset, with the ability to deliver highquality work in a fastpaced, hybridwork environment.
Demonstrated experience writing user stories, defining requirements, and managing backlogs in an Agile environment.
Excellent technical writing capabilities — able to create system documentation, standards, governance materials, and user-facing collateral.
Preferred Qualifications --
Experience evaluating and introducing AI capabilities, connectors, or automation solutions within enterprise ecosystems.
Experience with enterprise change management, configuration management, and compliance frameworks (audit, security, privacy).
Strong vendor management and SaaS lifecycle management experience, including contract coordination and escalation management.
Ability to analyze system performance, usage patterns, and adoption data to inform product improvements.
Familiarity with ServiceNow, Azure AD/M365 admin concepts, and enterprise workflows for production support (incident, problem, rootcause processes).
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.Skills Required
- 5-8 years experience in product management, enterprise technology operations, content management systems, or digital workplace platforms
- Strong communication and stakeholder engagement skills, including partnering with engineering, compliance, legal, UX, and support teams
- Strong knowledge of collaboration technologies (M365, SharePoint Online, Box, NetDocuments, Confluence, Diligent Boards) and enterprise content governance
- Ability to translate complex feedback into actionable requirements and balance business analysis with technical product management
- Continuous-improvement mindset with ability to deliver high-quality work in a fast-paced, hybrid work environment
- Experience writing user stories, defining requirements, and managing backlogs in an Agile environment
- Excellent technical writing capabilities for system documentation, standards, governance materials, and user-facing collateral
- Experience evaluating and introducing AI capabilities, connectors, or automation solutions within enterprise ecosystems
- Experience with enterprise change management, configuration management, and compliance frameworks (audit, security, privacy)
- Strong vendor management and SaaS lifecycle management experience, including contract coordination and escalation management
- Ability to analyze system performance, usage patterns, and adoption data to inform product improvements
- Familiarity with ServiceNow, Azure AD/M365 admin concepts, and enterprise workflows for production support (incident, problem, root-cause processes)
What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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