Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.
Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
Assumes the leadership role in the resolution of complex technical issues (SME)
Consults with application developers on issues related to the impact of applications
Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
Provides training to users, junior technicians and other IT personnel
- 3+ years of experience in a technical operations or enterprise support role
- Proficiency with Outlook and M365 messaging technologies
- Experience with SharePoint administration
- Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
- Strong understanding of ITIL frameworks and operational best practices
- Demonstrated analytical and problem‑solving skills
- Effective communication skills for both technical and non‑technical audiences
- Strong process documentation and technical writing skills
- Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
- Basic networking and troubleshooting knowledge
- Ability to participate in on‑call rotation and provide after‑hours support as needed
- Experience automating recurring processes.
- SQL scripting proficiency
- PowerShell scripting experience
- Relevant certifications (ITIL, Microsoft, Network+)
- Technical writing experience
Skills:
- Innovative Thinking
- Production Support
- Result Orientation
- Risk Management
- Solution Design
- Adaptability
- Analytical Thinking
- Collaboration
- Influence
- Solution Delivery Process
- Architecture
- Automation
- DevOps Practices
- Project Management
- Stakeholder Management
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)Pay and benefits informationPay range$81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Skills Required
- 3+ years of experience in a technical operations or enterprise support role
- Proficiency with Outlook and M365 messaging technologies
- Experience with SharePoint administration
- Working knowledge of Active Directory
- Experience with Microsoft Exchange
- Experience with OneDrive
- Experience with MS Teams, Skype and WebEx
- Strong understanding of ITIL frameworks and operational best practices
- Demonstrated analytical and problem‑solving skills
- Effective communication skills for technical and non‑technical audiences
- Strong process documentation and technical writing skills
- Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
- Basic networking and troubleshooting knowledge
- Ability to participate in on‑call rotation and provide after‑hours support
- Experience automating recurring processes
- SQL scripting proficiency
- PowerShell scripting experience
- Relevant certifications (ITIL, Microsoft, Network+)
- Technical writing experience
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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