Technology Operational Management Director (Infrastructure & Cloud Technology Operational Risk) - Executive Director
Bring your Expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Technology Operational Risk Management Executive Director in Tech & Cyber Operational Risk Management team, you will provide independent oversight of operational risk for cloud and infrastructure platforms, tools, and supporting systems. You partner with technology and cybersecurity teams to review how solutions are developed, deployed, and operated, and you assess the effectiveness of processes and controls aligned to the CCOR Tech & Cyber framework. You proactively identify emerging technology and third-party risks and provide pragmatic recommendations that help us meet policy, regulatory, and industry expectations.
Job responsibilities:
- Perform independent reviews of global and regional technology and cybersecurity processes and controls supporting public and private cloud use
- Assess operational risk for infrastructure and cloud platforms, tools, and supporting systems used to deliver technology services to the firm
- Engage with infrastructure technology teams to build a clear understanding of the technology, data flows, and control environment
- Evaluate third-party risks related to technology providers, services, and dependencies within your domain
- Identify elevated risk concentrations globally and assess inherent risks and mitigating controls across relevant technology areas
- Recommend control enhancements to align with JPMorganChase policies, regulatory requirements, and industry best practices
- Track current technology trends, vulnerabilities, and emerging technologies to inform risk assessments and oversight priorities
- Provide credible challenge and guidance to technology partners on control design, implementation, and operational effectiveness
- Support the implementation and execution of the CCOR Tech & Cyber framework through consistent risk assessment and reporting
- Participate in key technology governance forums and contribute to risk discussions and decisions
- Document assessments, conclusions, and actions clearly to support transparency, auditability, and follow-through
Required qualifications, capabilities, and skills:
- Subject matter expertise in infrastructure and cloud technology domains, including operational processes and control expectations
- Demonstrated hands-on experience across enterprise infrastructure components (network, compute, storage, database, and messaging), in on-prem and cloud environments
- Working knowledge of network engineering concepts such as routing and switching, DNS/DHCP, load balancing, firewalls/WAF, proxy, segmentation, and VPN/private connectivity
- Experience with compute and virtualization, including Linux/Windows, private cloud, and cloud compute primitives, plus reliability and hardening controls
- Knowledge of storage and data protection practices, including backup/restore, replication, retention, and disaster recovery
- Working knowledge of database platforms, including relational and NoSQL services, encryption, access controls, performance, and lifecycle management
- Hands-on experience with at least one major public cloud provider (AWS, GCP, or Azure) and awareness of multi-cloud considerations
- Knowledge of cloud security and compliance practices, including IAM, encryption/key management, vulnerability management, and relevant control frameworks
- Familiarity with infrastructure as code and automation (e.g., CloudFormation, ARM, Deployment Manager, Terraform, Ansible)
- Familiarity with DevOps and CI/CD practices, including controls around change management, segregation of duties, and secure pipelines
- Familiarity with monitoring, observability, and optimization practices, including logging/alerting, SLO/SLI concepts, and operational health reporting
Preferred qualifications, capabilities, and skills:
- Experience designing and managing scalable, secure, and highly available cloud solution architectures
- Knowledge of cloud-native application design patterns, including microservices, containers, serverless, and event-driven architectures
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Subject matter expertise in infrastructure and cloud technology domains, including operational processes and control expectations
- Hands-on experience across enterprise infrastructure components including network, compute, storage, database, and messaging in on-premises and cloud environments
- Working knowledge of routing and switching, DNS/DHCP, load balancing, firewalls/WAF, proxy, segmentation, and VPN/private connectivity
- Experience with compute and virtualization, including Linux, Windows, private cloud, cloud compute primitives, reliability, and hardening controls
- Knowledge of storage and data protection practices, including backup and restore, replication, retention, and disaster recovery
- Working knowledge of relational and NoSQL database platforms, encryption, access controls, performance, and lifecycle management
- Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure
- Awareness of multi-cloud considerations
- Knowledge of cloud security and compliance practices, including IAM, encryption and key management, vulnerability management, and relevant control frameworks
- Familiarity with infrastructure as code and automation, such as CloudFormation, ARM, Deployment Manager, Terraform, or Ansible
- Familiarity with DevOps and CI/CD practices, including change management, segregation of duties, and secure pipeline controls
- Familiarity with monitoring, observability, optimization, logging, alerting, SLO/SLI concepts, and operational health reporting
- Experience designing and managing scalable, secure, and highly available cloud solution architectures
- Knowledge of cloud-native application design patterns, including microservices, containers, serverless, and event-driven architectures
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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