Monitoring and Observability Lead

Salary: £61-77K (plus up to 15% bonus and private healthcare cover)

Permanent, Full Time

Help us create a better future, quicker

We’re hiring an experienced Monitoring Lead to take full ownership of our end‑to‑end monitoring operations across infrastructure, networks, applications, and services. In this hybrid role, you’ll act as the central point of accountability for proactive detection, escalation, and resolution of incidents, safeguarding service health and ensuring alignment with organisational standards. You’ll oversee our monitoring processes, tooling, and team performance to keep the ecosystem reliable, effective, and continuously improving

What you’ll be doing

You bring strong technical expertise in enterprise monitoring, including BMC Patrol, Helix, Elastic, Entuity, NetScout, and cloud‑native monitoring across AWS and Azure. You have a solid grounding in ITIL or equivalent service‑management frameworks, with a practical understanding of infrastructure, application, and network monitoring concepts. You’re comfortable with automation, alerting, and event‑management best practices, and you communicate clearly with stakeholders at every level. Proven leadership in technical or monitoring teams, a calm, solutions‑focused approach under pressure, and the ability to set standards, govern processes, and drive continuous improvement will set you up for success. Strong vendor‑management capability and analytical thinking for post‑incident and trend analysis round out your profile.

What you’ll bring

Day to day, you’ll guide and support internal analysts while building a strong working relationship with our third‑party monitoring provider to ensure high‑quality delivery and seamless collaboration. You’ll shape and govern standardised monitoring practices—from defining alert thresholds and escalation paths to refining workflows and championing automation that elevates our capabilities. Working closely with our Observability Practice and platform teams, you’ll help keep our tooling healthy, current, and aligned to best‑practice lifecycle management. Your leadership will extend into post‑incident activity, contributing to root cause analysis, providing actionable insights, and reducing recurrence. You’ll manage vendor relationships, participate in governance forums, and maintain clear transparency on performance through dashboards, scorecards, and operational reporting that support senior decision‑making.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to ‘nudge’ financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].