Technology Change Management & Go-To-Market Lead, Executive Director

Job description

Elevate the employee experience by spearheading transformative change and go-to-market strategies and infusing your leadership insights to inspire teams and cultivate lasting adoption of workplace technology. Shape how hundreds of thousands of colleagues discover, embrace, and realize value from new products, platforms, and artificial intelligence capabilities. Here, your work connects product strategy to real employee outcomes, turning complex technical change into moments that feel simple, connected, and valuable. You will grow as an enterprise leader at the intersection of product, communications, and transformation. If you are energized by making technology meaningful for people, this is where your impact will be felt across the firm.

As a Technology Change Management and Go-to-Market Executive Director within Employee Experience, you are one of the leaders driving impact on the Technology Change Management and Go-to-Market team. Lead enterprise change and go-to-market strategies for employee-facing technology products, platforms, migrations, and artificial intelligence capabilities, driving awareness, readiness, adoption, sustained behavior change, and measurable value realization. As a leader in this space, you establish best practices and closely collaborate with product, engineering, communications, marketing, support, and business stakeholders to deliver exceptional employee experiences. You help ensure technology is introduced through a cohesive employee experience rather than disconnected product launches.

JPMorganChase is on a mission to deliver a first-class employee experience by making workplace technology simple, connected, and valuable for employees. Employee Experience and Employee Platforms provides the products and capabilities that enable employees to communicate, collaborate, access support, and work effectively across the firm. Our Technology Change Management and Go-to-Market team partners across Employee Platforms, Employee Experience, Global Technology, lines of business, and corporate functions to prepare the organization for technology change and translate new capabilities into meaningful employee outcomes. The team connects product strategy with employee needs through coordinated readiness, positioning, communications, learning, activation, feedback, and measurement.

Job responsibilities

• Develops and executes technology change management and go-to-market plans for employee-facing products, platforms, migrations, and new capabilities, aligned with the broader portfolio strategy
• Translates product roadmaps, releases, and technical changes into clear employee value propositions, audience-specific messaging, launch plans, and adoption journeys
• Partner with Employee Platforms product, design, engineering, and production teams to incorporate employee needs, readiness requirements, and adoption considerations throughout the product lifecycle
• Coordinates integrated planning across change, communications, marketing, learning, product, support, and business teams, using shared intake, launch calendars, established governance, and execution rhythms
• Applies audience segmentation by role, need, workflow, geography, and business context to tailor messaging, learning, activation, and support while maintaining a consistent enterprise narrative
• Conducts stakeholder, audience, change impact, and readiness assessments; identifies adoption barriers, operational dependencies, and employee experience risks, and coordinates mitigation actions before launch
• Builds and executes launch and activation plans spanning awareness, leader and manager engagement, communications, demonstrations, events, champions, learning, in-product guidance, support readiness, and post-launch reinforcement
• Equips leaders, managers, business partners, change networks, and support organizations with clear messaging, toolkits, playbooks, and insights to support technology adoption
• Defines initiative-level success measures aligned with portfolio goals and maintains reporting across readiness, reach, activation, usage, employee feedback, support demand, experience, productivity, and value realization
• Develops and executes artificial intelligence enablement and go-to-market plans, coordinating product messaging, responsible-use guidance, persona-based learning, communications, activation, and measurement within the broader ecosystem of tools
• Leads cross-functional workstreams and engages senior stakeholders with clear recommendations, disciplined execution, transparent reporting, and timely escalation of risks and decisions

Required qualifications, capabilities, and skills

• 10+ years of experience within a large organization or consulting firm, with deep experience leading enterprise technology change management, product adoption, go-to-market, employee enablement, customer success, or workforce transformation
• Proven experience supporting large-scale employee-facing technology launches, platform rollouts, migrations, or product portfolios involving both technical and behavioral change
• Demonstrated ability to develop and execute integrated change and go-to-market strategies across product, communications, marketing, learning, support, operations, and business stakeholders
• Strong understanding of product lifecycles, launch readiness, audience segmentation, employee journeys, adoption practices, and value realization
• Proven ability to influence and align senior leaders, product organizations, technology teams, corporate functions, and line-of-business stakeholders in a complex matrixed environment
• Experience using qualitative and quantitative insights, including employee research, feedback, telemetry, usage, and support data, to shape strategy and improve outcomes
• Exceptional ability to translate complex product and technology changes into clear, relevant employee and manager experiences
• Strong executive communication, storytelling, stakeholder management, facilitation, and program leadership skills
• Ability to manage multiple concurrent initiatives, dependencies, and launch timelines while maintaining a connected portfolio view and high execution standards

Preferred qualifications, capabilities, and skills

• Experience with employee platforms, digital workplace technologies, collaboration tools, employee support experiences, device modernization, or enterprise artificial intelligence products
• Experience designing product-agnostic or portfolio-level go-to-market strategies that organize capabilities around employee needs and workflows rather than individual tools
• Experience with adoption analytics, product telemetry, employee listening, experimentation, and executive reporting
• Familiarity with responsible artificial intelligence enablement, enterprise technology risk and controls, accessibility, data privacy, and support-readiness considerations
• Experience building or scaling a change management, product marketing, customer success, or employee enablement capability across a global organization
• Recognized thought leadership in technology change, digital adoption, employee experience, product marketing, or enterprise transformation