Technology Analyst

About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Technology Analyst provides technical expertise to support daily IT operations and user-facing technologies across the I-66 Express Mobility Partners environment. This role ensures high system availability, efficient troubleshooting, strong documentation, and effective coordination with stakeholders, vendors, and cross functional teams. The analyst contributes to continuous improvement, system performance optimization, and security compliance across all operational systems, including network, hardware, software, and field equipment.

Essential Duties & Responsibilities

Systems Support & Operations
• Provide day-to-day-- technical support for users and Backoffice- applications.
• Troubleshoot hardware, software, networking, and communication equipment issues.
• Monitor system health, alerts, logs, and device performance across field/office environments.
• Ensure rapid incident triage, escalation, and resolution, following ITIL-aligned workflows.
• Assist with the maintenance of hybrid environments (cloud, on Prem, field devices).

Data, Reporting & Analysis
• Strong understanding of SOX compliance and internal control frameworks.
• Perform periodic testing and validation of reporting systems to ensure compliance.
• Collaborate with IT and Audit teams to support SOX documentation and evidence collection.
• Knowledge of data governance, reporting standards, and audit requirements.
• Strong communication and documentation abilities.

Projects & Enhancements
• Participate in system upgrades, integrations, and change request reviews.
• Collaborate with internal teams and vendors on improvement initiatives.
• Support testing (UAT) for new features, patches, or system enhancements.

Documentation & Compliance
• Maintain updated documentation (SOPs, diagrams, asset records, and runbooks).
A. Maintaining SOX documentation
o Control descriptions, RCM updates, walkthroughs
o ITAC, ITGC, IPE, MRC templates
o Evidence repositories, dashboards, schedules
B. Evidence management
o Generating, validating, organizing, and uploading evidence to Archer
o Ensuring completeness, accuracy, traceability
C. IPE & MRC documentation
o Completing templates
o Providing explanation of parameters, logic, source data
o Maintaining accuracy across updates and audits
D. Audit support
o Walkthroughs, clarifications, coordination with IT Compliance and auditors
E. Control monitoring & updates
o Logging changes, supporting roll-forward updates
o Ensuring documentation reflects system or process changes
F. Compliance with internal policies
o Security, operational, and SOX standards
o Coordination with cross-functional stakeholders

• Ensure processes follow security, safety, and operational compliance standards.
• Assist in audits, risk assessments, and system performance reviews as needed.

Qualifications

Education & Experience
• Bachelor's degree in information technology, Engineering, Computer Science
• 4–6 years of experience in IT support, systems operations, technical analysis, or similar.

Technical Skills
• Strong understanding of Windows systems, networking fundamentals (LAN/WAN/VPN), and cloud concepts.
• Experience with hardware diagnostics, device management, and MDM.
• Familiarity with ticketing systems, JIRA processes, and documentation standards.
• Knowledge of Intune, Azure, Power BI tools

Professional Skills
• Strong communication skills.
• Ability to multitask and work under pressure in fast paced operational environments.
• Analytical thinker with problem solving mindset.
• Ability to collaborate effectively across teams (Toll, Field Systems, Vendors, Back Office).

Work Environment
• Primarily office based.
• Occasional after-hour support during system updates or urgent incidents.
• Ability to travel to equipment sites and work in outdoor environments as needed.